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Customer Support with French & English-Insurance market

TELUS International Europe
3 poziții
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Candidatul Ideal

  • Advanced level of French (speaking and writing) and medium level of English
  • Availability to work on a full time or part time schedule, Monday - Friday, 9:00 - 22:00
  • Ability to analyze a problem and provide viable solutions
  • Gracious attitude in client service and efficiency in solving the problems
  • Efficient use of resources for the effective exercise of the activity
  • Attention to detail
  • Good general IT-Knowledge in the area of web-based applications and technologies used in that area

Descrierea jobului

  • Offering best level customer support or debt collection assistance for French clients via phone or e-mail
  • Assist French end-clients ︁︀​︂︃︃​︈︃​︁︃︀of a local auto insurance company
  • Review and interpret customer information in a variety of systems and apply that information to resolving the customer's inquiry
  • Balance customer service considerations with the exercise of efficiency with respect to time and call control

We offer:
  • Working from home, from any location in Romania
  • Stable job, in a multicultural fast-growing environment
  • Above-average fixed salary, performance and tenure-based bonuses, depending on the position
  • Monthly meal tickets
  • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
  • Private medical subscription coverage
  • Extra health benefits: special discounts for dental care and optical services with our partners
  • Reimbursement for your public transportation subscription, after the trial period (if you work from office)
  • Gym subscription reimbursement, after the trial period
  • Transportation vouchers for late shifts (if you work from office)
  • Free subscription to the Bookster virtual library
  • Dedicated psychologist available for free sessions (online or face to face)
  • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
  • Paid training and international career opportunities
  • Multilingual exposure - improve your spoken and written language skills
  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​
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Descrierea companiei

TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries. The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at:
Publicat 14 Iun. 2024 Reactualizat 14 Iul. 2024 Expiră 14 Iul. 2024
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