Customer Support specialist

We are looking for a qualified Customer support representative to join our team. You will troubleshoot and resolve issues and maintain solid relationships with customers by answering questions and concerns with speed and professionalism. Also, you need to know the application to guide the client.

We Are Looking For Good People
We kind of expect proven work experience with clients.
You have strong knowledge of English, written and spoken.
Excellent communication and problem–solving abilities.
Strong computer skills.
You should have the ability to do shifts.
Ability to handle multiple tasks simultaneously.
You have good data entry skills (experience may help).
A keen eye for detail and a commitment to excellence.
Experience in the restaurant industry is a great advantage.
You are willing to help your teammates, share your knowledge with them, and learn from them.
You are open to receiving constructive feedback and turning it into process improvements.
You have a willingness to learn.
The ability to work both collaboratively and autonomously.

We want detail-oriented thinkers
A penchant for details and organization, including the ability to prioritize tasks, communicate progress and meet deadlines.
Juggle multiple clients while effectively managing timelines and expectations.
Manage many small tasks at once.
Awareness of their own pace of work – accurate estimation.

We Seek Leaders
The ability to effectively take direction.
Prototyping unknown solutions
Knowing the steps to quickly debug issues as they come up

WORK SCHEDULE: 15.00-23.00, from Monday to Friday

Rеsponsabilitiеs аnd bеnеfits:

• Offer support to our customers from US on chat, phone, emаil
• Build аnd maintain online markеt cаtalog
• Upload nеw vendors products
• Mаnаgе vendors аccounts, pricing, confirm ordеrs
• Setup new restаurants accounts order guide
• Update vendors prices
• Enter restaurants orders from emails and voice mails
• Work with our engineers to build and enhanced the CMS to automate these tasks
• Test our sites and apps

WORK SCHEDULE: 15.00-23.00, from Monday to Friday

We offer :

• Negotiable salary
• Acces tu all courses from Udemy
• Medical assurance
• Cozy working space
• Trainings, team buildings, parties
• Stability and opportunity to grow

Mejix development team has over 11 years combined experience in Internet business development. We consult and develop internet platform for new exciting startups companies and for some of the biggest ecommerce business online. Mejix professionals are consultants, entrepreneurs, and experience developers. We have the expertise to take an entrepreneurial dream, and develop it to be a successful business.

We are always looking for great new team members that not only looking to work in a fast growing startup company, as they will get to build our clients’ startup companies. Our clients accounted among the leading internet and ecommerce sites in the US in consumer electronic, apparel, jewelry, foodservice, and other. Our offices are in New York, USA and Cluj Napoca Romania.