Customer Support Specialist
Wolcen Studio East S.R.L.
- 1 poziție
Oraș de lucru
Tipul job-ului
Nivel carieră
Studii
Departamente
Salariu
Nespecificat
Limbă străină
Industrii
Permis conducere
Nespecificat
Candidatul Ideal
What we hope you will bring to the team:
- A minimum of 3 years previous experience as a customer support specialist in online stores/online games
- Comfortable using PC software and tools
- Advanced communication skills in English (speaking and writing as well)
- Ability to communicate in a clear, polite and efficient manner
- Enthusiastic regarding games and gaming industry in general
Descrierea jobului
Your Main Mission:
In your role as a Customer Support Specialist, you are crucial for our success in assessing and managing potential issues and follow through to resolution. Your experience in the gaming industry and/or customer support would support our users in having a positive experience.
Your Day to Day:
In your role as a Customer Support Specialist, you are crucial for our success in assessing and managing potential issues and follow through to resolution. Your experience in the gaming industry and/or customer support would support our users in having a positive experience.
Your Day to Day:
- Help our players address potential issues (via tickets) using Zendesk and/or e-mail
- Monitor issues and prioritize users requests
- Support ad-hoc issues related to game administration
- Collaborate with team members to ensure proper assistance and resolution of requests
Descrierea companiei
Wolcen Studio is a growing video game company with the headquarters located in Nice, France. Following a successful Kickstarter in June 2015, Wolcen Studio recently released its first title "Wolcen: Lords of Mayhem" and continues to deliver new content for the game.Wolcen East, the newly established Bucharest studio is a growing team both supporting the Nice team in developing our flagship title as well as taking on our own challenges.
Publicat
6 iun. 2022
Reactualizat
4 iul. 2022
Expiră
6 iul. 2022
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