Candidatul Ideal
* Strong problem-solving abilities with a proactive approach to challenges
* Excellent communication skills, both written and verbal
* Adaptability and willingness to learn in dynamic environments
* Attention to detail and commitment to quality
* Customer Service & Support
* Time Management & Prioritization
* Collaboration & Teamwork
* Critical Thinking & Decision-Making
* Negotiation & Conflict Resolution
Descrierea jobului
This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider, and learn from a diverse group of talented individuals.
* Manage inbound calls
* Handling with day-to-day queries in agreed time
* Inputting information into a database
* Engage with clients via phone in English
* Resolve queries with empathy and efficiency
* Provide product or service information and recommendations
* Collaborate with the team to continuously improve the clients experience
* Assist clients in day-to-day queries and needs
* Demonstrate strong multitasking abilities in a fast-paced setting
* Respond promptly to internal and external emails
* Ensure timely escalation of linguists and system issues to relevant departments
* Deliver excellent customer service by addressing linguists needs effectively
* Achieve Key Performance Indicators (KPIs) to enhance team performance
* Fulfil ad-hoc tasks as assigned by management ensuring satisfactory completion
Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in over 500 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.
Additionally, we offer the following benefits:
* Hybrid work set up (4 days in the office, 1 day from home)
* Private medical insurance
* Meal tickets (30 RON/Day)
* Yearly Eyeglasses Replacement Budget (600 RON)
* 20 Annual leave days, with +1 annual leave day per year worked
* Welcome package
* Game/Recreation Room
* Roof top terrace
* Brand new modern office centrally located
* Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
* Monthly & Yearly Employee awards
* A young and vibrant team always there to offer support
* Engagement and fun events throughout the year
* Training and career development opportunities within a new and rapid growing business
* Refer and Earn - Employee referral scheme and bonuses
* ESG & Sustainability - Cycle to work scheme, volunteering days, travel discounts and part of Manchester Liftshare Community platform
Descrierea companiei
Everyone Understood
At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.
Our People are our future. We take care of them.
Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.
* Disability Confident Committed employer
* Armed Forces Covenant pledger
* Ministry of Defense Employer Recognition Scheme Awardee
* Mindful Employer
* Able Futures Member
* Accredited Real Living Wage Employer
* Employers Network for Equality & Inclusion member
* If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!
* Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.
Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.
https://dals.co.uk
