Publicat 05 Feb 2021 | Expiră 08 Mar 2021

Customer Support Specialist - English and German

5 posturi
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Candidatul ideal

Quanta Resurse Umane it is looking for Customer Support Specialists.

About The Role
We are looking Customer Support Specialists that will be the liaison between our company and its current and potential customers. Day-to-day duties will include answering incoming calls from clients, responding to inquiries, managing complaints, troubleshooting significant customer service problems and providing general information about company’s products and services. The role requires availability for a full-time schedule, in rotating shifts in order to cover 24h/7d 365.

Do you want to be part of a multinational company with strong values, which cares about its employees?
Do you like new technologies and want to learn more about these technologies which will define the future of work?
Do you have a high level of accuracy and strong communication skills? Are you a near-native ENGLISH speaker? Do you speak German?
Then these opened positions are your perfect match.

Profile and Skills
Minimum Bachelor degree or equivalent;
At least 2 years experience in direct customer contact, especially in software industry, preferred (listening to the customer's needs, high level of fluency in written and oral communication);
Accept to work with oncall-duties ;
Proficient in English and German as a second language [Mandatory ENGLISH and one of the following language: GERMAN];
Experience using Salesforce or other CRM system is a plus;
Excellent Communication and proficient in Microsoft suite;
Strong phone and verbal communication skills along with active listening;
Strong customer focus and adaptability to different personality types;
Responsive, rigorous, organized, proactive and positive mindset – friendly and supportive team player;
Ability to work well under tight deadlines and maintain composure in all situation;
Ability to multi-task, set priorities and manage time effectively;
Ability to work independently and at times with minimal guidance, in a fast paced growing environment;
Harmoniously work and support the various teams to build business;
Ability to handle stressful situation appropriately;
Seize opportunities to upsell products when they arise.

Descrierea jobului

Identify, clarify and research customers’ issue and provide solutions and/or alternatives
Approaching, solving and following up requests arrived via the dedicated support channels;
Answer incoming calls and respond to customer’s emails and chat;
Manage large amounts of inbound and outbound calls in a timely manner using applicable software;
Research required information using available resources and knowledge base;
Follow communication “scripts” when handling different topics;
Complete call logs and reports according to operating procedures and using applicable software;
Build, assimilate, implement, audit and improve working procedures and knowledge base;
Acquires complete information in order to escalate complex issues to the level 1 supervisor;
Meet personal/team qualitative and quantitative targets;
Upsell products and services;
Other duties as assigned.

Descrierea companiei

Datele cu caracter personal pe care ni le transmiteti, vor fi prelucrate cu scopul de a va ajuta la identificarea unor posturi potrivite, pentru care sa aplicati. Aceasta include trimiterea CV-ului dvs catre posibilii angajatori, mentinandu-va informat cu privire la viitoare oportunitati de munca prin metodele de comunicare furnizate de catre dumneavoastra. Conform Regulamentului European 2016 /679, ati fost informat(a) ca, in orice moment, veti avea dreptul de a accesa datele dvs. cu caracter personal, dreptul de a rectifica datele dvs. cu caracter personal daca datele sunt incomplete sau inexacte, dreptul de a restrictiona prelucrarea datelor cu caracter personal (in cazul in care respectiva restrictie este justificata din punct de vedere legal) dreptul de a depune o plangere la autoritatea de supraveghere pentru protectia datelor si dreptul de a solicita incetarea prelucrarii datelor cu caracter personal.

Suntem un grup multinational specializat in servicii dedicate resurselor umane. Infiintat in 1998 in Italia, Quanta Group detine azi birouri si in Elvetia, Statele Unite ale Americii, Romania, Brazilia si Republica Ceha.

Inca din anul 2002, odata cu infiintarea Quanta Romania, ne-am specializat pe o piata de nisa cum este cea a Recrutarii si Selectiei in domeniul aerospatial si am continuat explorand domenii noi si oferind servicii care includ: munca temporara, recrutare si selectie, detasare internationala, consultanta organizatională, managementul personalului, training, consultanta in elaborarea de proiecte cu finantare europeana si asistenta pe durata intregului proces de finantare si implementare.

Customer Support Specialist - English and German  -  Quanta Resurse Umane SRL

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