Publicat 01 Oct 2019 | Reactualizat 31 Oct 2019 | Expiră 01 Nov 2019

Customer Support Representative

2 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal


- Very good knowledge of Romanian (written and spoken);
- Good computer literacy (Word, Excel, MS Outlook) & Internet skills (Internet Explorer, Google Chrome);
- Intermediate to good English skills (written and spoken);
- Customer Service experience (phone skills, live chat, email answering);
- Ability to handle difficult customers in a polite and professional manner;
- Willingness to work in shifts: weekends, holidays, evening-shifts;
- Quality focus, problem solving, proactive;
- Offline/Online gaming experience (sports) - would be an advantage.

Descrierea jobului

Job Purpose:

Serves customers by providing product and service information; resolving product and service queries. Assists with orders, questions, billing, cancellations, complaints and other requests. Ensure assistance to all company’s departments where and when necessary.

Job duties:

- Resolve customer queries via phone, email and chat;
- Provide customer basic and technical troubleshooting;
- Provide information about offline products and services;
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Being always updated on every product;
- Collaborate and assist marketing promotions and other departments;
- Contributes to team effort by accomplishing related results as needed.

Our offer:

- Attractive salary package;
- Meal tickets;
- Working in a young motivated team;
- Personal and professional development.

Bucharest, AFI Tech Park, Bulevardul Tudor Vladimirescu 29A.

Descrierea companiei

Project description:

Stanleybet is currently one of the strongest, best known, reliable betting brands in Romania. We are a reputed company on the Romanian gambling market, and that is because we are enjoying a continuous trajectory since our establishment in 2004. Now we have an online betting platform, over 300 agencies and over 1200 employees. This position for our offline division.

Customer Support Representative  -  Stanleybet

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