Publicat 01 Oct 2019 | Reactualizat 31 Oct 2019 | Expiră 01 Nov 2019

Customer Support Representative

2 posturi
Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Skills/Qualifications:

- Very good knowledge of Romanian (written and spoken);
- Good computer literacy (Word, Excel, MS Outlook) & Internet skills (Internet Explorer, Google Chrome);
- Intermediate to good English skills (written and spoken);
- Customer Service experience (phone skills, live chat, email answering);
- Ability to handle difficult customers in a polite and professional manner;
- Willingness to work in shifts: weekends, holidays, evening-shifts;
- Quality focus, problem solving, proactive;
- Offline/Online gaming experience (sports) - would be an advantage.

Descrierea jobului

Job Purpose:

Serves customers by providing product and service information; resolving product and service queries. Assists with orders, questions, billing, cancellations, complaints and other requests. Ensure assistance to all company’s departments where and when necessary.

Job duties:

- Resolve customer queries via phone, email and chat;
- Provide customer basic and technical troubleshooting;
- Provide information about offline products and services;
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Being always updated on every product;
- Collaborate and assist marketing promotions and other departments;
- Contributes to team effort by accomplishing related results as needed.

Our offer:

- Attractive salary package;
- Meal tickets;
- Working in a young motivated team;
- Personal and professional development.

Workplace:
Bucharest, AFI Tech Park, Bulevardul Tudor Vladimirescu 29A.

Descrierea companiei

Project description:

Stanleybet is currently one of the strongest, best known, reliable betting brands in Romania. We are a reputed company on the Romanian gambling market, and that is because we are enjoying a continuous trajectory since our establishment in 2004. Now we have an online betting platform, over 300 agencies and over 1200 employees. This position for our offline division.

Expirat
Customer Support Representative  -  Stanleybet

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