Publicat 28 Iul 2020 | Reactualizat 25 Aug 2020 | Expiră 28 Aug 2020

Customer Support Representative with German - REMOTE

2 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Hey you! Yeah, you! We are looking for a sociable, enthusiastic and proactive colleague to be part of our German Customer Service team. We are a company that values talented people and supports a healthy working environment. One of our goals is to make you feel as a part of a family, always helping each other and facing all the challenges together.

The main requirements for this job are:

  • 100% remote job with a very good internet connection and a landline phone available
  • Proficient German language, both written and spoken;
  • Good English skills, both written and spoken;
  • Good PC and Microsoft Office skills;
  • Ability to stay calm when customers are stressed or upset;
  • Customer orientation and ability to adapt/respond to different types of characters;
  • Ability to multi-task, prioritize and manage time effectively;
  • Willingness to work on shifts, 09-17, 13-21 and 17-01.00, and 2 weekends per month;
  • Experience working with customer support is a plus.

Descrierea jobului

Your responsibilities will be:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Identify and assess customers' needs to achieve satisfaction
  • Cancel or upgrade accounts
  • Communicating with customers through various channels: e-mail, chat and phone calls.
  • Acknowledging and resolving customer complaints.
  • Processing forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Work with customer service manager to ensure proper customer service is being delivered
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Descrierea companiei

IMO provides Customer Care Services

Customer Support Representative with German - REMOTE  -  Internet Marketing On-line

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