Customer Support Representative - Online Betting

Gaming Suport Tech S.R.L. 1 poziție
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Candidatul Ideal

Job Purpose:

Serves customers by providing product and service information; resolving product and service queries. Assists with orders, questions, billing, cancellations, complaints, and other requests. Ensure assistance to all company’s departments where and when necessary.

Skills/Qualifications:
  • Very good knowledge of Romanian (written and spoken);
  • Good computer literacy (Word, Excel, MS Outlook) & Internet skills (Internet Explorer, Google Chrome);
  • Intermediate to good English skills (written and spoken);
  • Customer Service experience (phone skills, live chat, email answering);
  • Ability to handle difficult customers in a polite and professional manner;
  • Willingness to work in shifts: weekends, holidays, evening-shifts (15:30 – 00:00);
  • Quality focus, problem solving, proactive;
  • Online gaming experience (sports, casino, poker) - would be an advantage.

Descrierea jobului

Job duties:
  • Resolvе customer quеriеs viа phone, emаil аnd chat;
  • Provide customer basic аnd tеchnical troublеshooting;
  • Provide informаtion about online products and sеrvices;
  • Resolves product or sеrvicе problems by clarifying thе customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
  • Customer records maintenance;
  • Being always updated on every product;
  • Collaborate and assist marketing promotions and other departments;
  • Making outbound phone and chat calls to promote offers and services to existing customers;
  • Contributes to team effort by accomplishing related results as needed.
Our offer:
  • Attractive salary package;
  • Meal tickets;
  • Working in a young motivated team;
  • Personal and professional development.
Workplace:
Bucharest, AFI Tech Park, Bulevardul Tudor Vladimirescu 29

Descrierea companiei

Stanleybet is currently one of the strongest, best known, reliable betting brands in Romania. We are a reputed company on the Romanian gambling market, and that is because we are enjoying a continuous trajectory since our establishment in 2004. Now we have a new online betting platform, over 300 agencies and over 1200 employees. This position is for our online division - Stanleybet.ro.

Publicat 2 Iun. 2022 Reactualizat 2 Iul. 2022 Expiră 2 Iul. 2022
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