Customer Support Representative - Online Betting
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Serves customers by providing product and service information; resolving product and service queries. Assists with orders, questions, billing, cancellations, complaints, and other requests. Ensure assistance to all company’s departments where and when necessary.
- Very good knowledge of Romanian (written and spoken);
- Good computer literacy (Word, Excel, MS Outlook) & Internet skills (Internet Explorer, Google Chrome);
- Intermediate to good English skills (written and spoken);
- Customer Service experience (phone skills, live chat, email answering);
- Ability to handle difficult customers in a polite and professional manner;
- Willingness to work in shifts: weekends, holidays, evening-shifts (15:30 – 00:00);
- Quality focus, problem solving, proactive;
- Online gaming experience (sports, casino, poker) - would be an advantage.
- Resolvе customer quеriеs viа phone, emаil аnd chat;
- Provide customer basic аnd tеchnical troublеshooting;
- Provide informаtion about online products and sеrvices;
- Resolves product or sеrvicе problems by clarifying thе customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Customer records maintenance;
- Being always updated on every product;
- Collaborate and assist marketing promotions and other departments;
- Making outbound phone and chat calls to promote offers and services to existing customers;
- Contributes to team effort by accomplishing related results as needed.
- Attractive salary package;
- Meal tickets;
- Working in a young motivated team;
- Personal and professional development.
Bucharest, AFI Tech Park, Bulevardul Tudor Vladimirescu 29
Stanleybet is currently one of the strongest, best known, reliable betting brands in Romania. We are a reputed company on the Romanian gambling market, and that is because we are enjoying a continuous trajectory since our establishment in 2004. Now we have a new online betting platform, over 300 agencies and over 1200 employees. This position is for our online division - Stanleybet.ro.
Gaming Suport Tech S.R.L.
- 2 Sept. 2022Ploiesti, Targoviste, Campina și alte 2 orașe