Publicat 15 Mar 2021 | Reactualizat 12 Apr 2021 | Expiră 15 Apr 2021

Customer Support Manager- Apps, Websites, Market Research

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Candidatul ideal

Minimum 2 years experience in Customer Support for Applications, Websites or in Market Research
Minimum 2 years experience as team leader/manager
Proficiency in English
Excellent communication skills, friendly & outgoing personality
Organized person
Problem solving skills

Descrierea jobului

Ipsos Digital is looking for a full-time manager, working from home, from anywhere in Romania, for our 1st line Support team, working with our customers around the world.
Our 1st line Support team is located in different cities in Romania, working from home.
This position will cover mainly the afternoon and night shifts with the bulk of the support being provided after 1:00 pm CET (2:00 pm RO time), when the manager should be able to interact with teams on multiple working schedules.
Leading the Customer Support team dealing with our clients who want to buy market research studies via our e-commerce platform, you will:
Manage the 1st line support team (covering multiple time zones)
Offer advanced support for the teams’ more complex queries
Hire new members for the team
Organize the activity of the team
Evaluate the team
Set-up working procedures, best practices, knowledge center
Maintain and develop the support framework/procedure
Learn product characteristics and advise customer of appropriate options/solutions
Answer more advanced inquiries related to the website features, hand-holds client on the website
Recognize when a query should be transferred to another department or a more senior member of staff
Escalate issues or requests to technical teams, when needed
Contribute with input to our knowledge base
What we offer
Specific training
Flexible starting time (any starting time can be chosen, after 1:00 pm CET /2:00 pm RO time), with 30 minutes break, total 8.30 hours/day
Bonification for night hours (after 10 pm Ro time)
The opportunity to work in a flexible and innovative company, to shape the future of digitized market research
The opportunity to work with global teams
Opportunities to develop your career in a growing, multicultural and multinational company

Descrierea companiei

Ipsos Digital - digitized market surveys with professional, fast and affordable results. Created by Ipsos, passionately curious about people, markets, brands and society.

Customer Support Manager- Apps, Websites, Market Research  -  IPSOS DIGITAL SRL

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