Publicat 15 Mar 2021 | Reactualizat 12 Apr 2021 | Expiră 15 Apr 2021

Customer Support Executive

2 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Proficiency in English
Excellent communication skills, friendly & outgoing personality
Organized person
Problem solving skills
Previous experience in Customer Service for Applications/Websites or in Market Research

Working with our clients who want to buy market research studies via our e-commerce platform, you will:
Provide customer service assistance via chat or email
Learn product characteristics and advise customer of appropriate options/solutions
Answer inquiries related to the website features, hand-holds client on the website
Help clients through the entire process from ordering to receiving the deliverables
Recognize when a query should be transferred to another department or a more senior member of staff
Escalate issues or requests to technical teams, when needed
Contribute with input to our knowledge base
Accurately log all requests in line with the internal procedures

Descrierea jobului

Ipsos Digital is looking for colleagues in our Customer Care team.
This position is for our team supporting the evening and night shift (17:30-2:00 or 18:30-3:00), working with our customers based in the US and other countries.

Specific training
Flexible schedule- either full night shift or a combination between day and night shifts (minimum 3 nights shift)
Bonification for night hours
The opportunity to work in a flexible and innovative company, to shape the future of digitized market research
The opportunity to work with global teams
Opportunities to develop your career in a growing, multicultural and multinational company

Descrierea companiei

Ipsos Digital - digitized market surveys with professional, fast and affordable results. Created by Ipsos, passionately curious about people, markets, brands and society.

Customer Support Executive  -  IPSOS DIGITAL SRL

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