Customer support agent with Dutch or German
✔️ At least 6 months to 1-year experience in Customer Support
✔️ High-school diploma
✅ Responding to customer queries in a timely and accurate way, via phone, email, or chat
✅ Identifying customer needs and helping customers use specific features
✅ Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
✅ Update our internal databases with information about technical issues and valuable discussions with customers
✅ Monitor customer complaints on social media and reach out to provide assistance
✅ Share feature requests and effective workarounds with team members
✅ Inform customers about new features and functionalities;
Who we are
I FUTURE ROMANIA is a subsidiary of Thakral Group, a multinational organization with its headquarters in Singapore and a strong global presence with varied business operations in over thirty countries.We look forward to helping the organizations and next generations reap the benefits from I Future products and services while businesses and individuals alike will be able to fulfill their critical needs in today’s extremely dynamic market challenges.
What we do
I Future was created in collaboration with industry experts to develop and train the youth through the Talent Development Initiative. As of today, I Future has expanded its operations into multiple service categories including but not limited to Recruitment, Personnel Leasing, Outsourcing, Consultancy and Talent Development. We provide services across all domains, including BPO, SSC, IT&C, Supply Chain, Finance and Core IT.