Publicat 18 Iul 2017 | Reactualizat 17 Aug 2017 | Expiră 18 Aug 2017

Customer Support Agent (GREEK and ENGLISH)

3 posturi |  Aplicare externa
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Candidatul ideal

GREEK speaker and looking for a job? Explore our career opportunities!

Imagine a day at Stefanini - Take a look!

- Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
- Logging remotely to client’s computer and help them solve software issues;
- Documenting issues that you deal with on a daily basis into the ticketing system;
- Troubleshooting hardware, software and network related issues;
- Escalating problems to the next level of support when necessary;
- Help the client with all the necessary information.

Working hours:

- Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.

Descrierea jobului

Your path to success requires:

- GREEK – advanced level and ENGLISH knowledge – at least medium level;
- Motivation for learning new information;
- Ready to acquire new skills (communication skills, technical skills etc.);
- A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
- Willingness to help people in having continuity in their computer-based activity;
- Previous successful customer service experience is considered an advantage;
- Strong written and oral communication skills;
- Able to communicate problems/issues to customers in a non-technical manner.

You will be awarded for your success with:

- Attractive salary package;
- Contract for unlimited period of time;
- 27 days Annual Vacation;
- Massage sessions;
- Relaxation room (foosball table, ping pong, board games);
- IT and Soft skills trainings provided by our specialists;
- Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
- Friendly, fun and young team.

Descrierea companiei

Stefanini is a premier provider of IT Service Management sourcing solutions for international corporations and the preferred partner of many blue chip companies. Stefanini offers consulting services, solution development and integration, BPO, application and infrastructure outsourcing, and more. With support in 32 languages and the flexibility of a global company, Stefanini is focused on efficiency and meeting unique regional needs.

Customer Support Agent (GREEK and ENGLISH)  -  Stefanini Romania SRL