Publicat 06 Mar 2020 | Reactualizat 03 Apr 2020 | Expiră 06 Apr 2020

Customer Success Engineer

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Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Good experience in offering support of administrating Linux environments and/or applications;
Experience in troubleshooting with at least one Scripting language (preferably Bash);
Relevant experience with SQL – basic queries: Select, update, Insert, etc.;
Basic networking skills (e.g. TCP/IP , HTTP, or any encryption methods/protocols);
Knowledgeable of basic troubleshooting and debugging live software systems;
Basic experience in VMware ESXI server ( administration & Troubleshooting);
Basic experience with any web/application servers (e.g. Apache, JBoss);
Very good abilities for root cause analysis (RCA);
Availability to travel for short periods of time, 2-4 times per year, to perform on-site Integration, Deployment and/or post-support;
Ideally, plus at least 1-2 skills from „nice to have”.

Descrierea jobului

Analyze, troublеshoot, solve self-assignеd tickets еscаlated by Support Lеvеl 1 (agenciеs);
Mаintain components of IT infra and backеnd, including hardwаre аnd softwarе;
Reproducе customеr issues and document them before escalation to L3 Software support team;
Formalize corrective action plans or local workaround within the SLA;
Solve or escalate the analysis to the Level 3 support internal team or suppliers for getting a permanent fix or further investigation and expertise;
Communicate regularly to keep the customer and Service Delivery Manager as well as Maintenance Project Managers informed on the progress of ongoing tasks;
Delivered maintenance documentation, operation manual, test procedures and test reports;
Perform on-site administration activities and preventive maintenance – customer premises;
System ramp up support on site – customer premises;
When on-site upgrade, perform activities of integration, deployment and on-site post-support – customer premises;
Fill-in Support ticket tracking tool appropriately;
Ensure customer satisfaction in maintenance and support.

Descrierea companiei

We are an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

With an overall experience of more then 10 years and centers in Bucharest and Brasov, Romania we approach each project with passion and desire to deliver the best.

We dare to apply new ideas creating innovating projects that respond to our clients' needs. Our expertise has been proven while working for companies in IT&C , constructions, automotive, sales and accounting.

Customer Success Engineer  -  VON CONSULTING

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