Customer Service with French

WNS Global Services 1 poziție
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Candidatul Ideal

Job Description:

  • Answer customer calls and provide solutions
  • Should follow the instructions as mentioned in the Process Manual
  • Self-learning skills
  • Deliver the goals and targets as per the defined KPI's
  • Deliver the goals and targets as per defined KPI’s
  • Follow the company policies and procedures under the guidelines aligned by supervisor and manager

Descrierea jobului

Qualifications:

  • Customer interaction experience
  • Ability of self-learning on live job
  • C1 or equivalent level of competency in French
  • Touch Typist with a minimum typing speed of 25 wpm with 85% accuracy (optional)
  • Excellent communication skills
  • Hands on experience of using desktop or Laptop with headset.
  • Comfort in Learning and Using Digital Tools
  • Knowledge of using Virtual meeting application e.g.; Skype, Zoom or WebEx
  • Intermediate understanding in using Broadband, Wi-Fi or phone internet tethering with desktop or Laptop
  • Willingness to work in 24*7 environment.

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Descrierea companiei

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Publicat 31 Mai 2022 Reactualizat 28 Iun. 2022 Expiră 30 Iun. 2022
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