Publicat 04 Feb 2021 | Reactualizat 25 Feb 2021 | Expiră 06 Mar 2021

Customer service specialist

10 posturi

Candidatul ideal

  • Must live in Cluj-Napoca
  • Bachelor’s Degree ;
  • Advanced level of English starting from B2 level;
  • 1-year of previous experience in a similar position;
  • PC literate and basic know-how about the Microsoft Office and Google tools;
  • Proven excellent communication skills both in Romanian and English;
  • Client focused and determined to get the job done;
  • Logical approachable to deduce and diagnose clients eligibility based on minimal input;
  • Must prove strong soft skills and maintain a professional approach under any difficult situation;
  • Must have a flexible approach;
  • Open-minded and willing to learn and go the extra mile when it comes to work;
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Descrierea jobului

Responsibilities:

  • Provides phone support by checking customers eligibility for the given universities courses
  • Triage, troubleshoot and resolve known service issues and address routine customer questions;
  • You are the first contact between our company and the client, therefore you will have to know everything there is to know about the company and the universities courses that we endorse;
  • Providing information regarding the government programs that the students are going to apply to;
  • Contacting the clients from our database and promoting the services that we offer.
  • Treating every call with proficiency to generate sales;
  • Active listening to be able to give the best answers and the best customer experience;
  • Supervising the whole ‘’sale’’ process to make sure it is completed successfully
  • Attention to details when it comes to work with the clients data;
  • To be able to reach the monthly target;
  • Joining the internal meetings and coming up with fresh ideas that will get the job done;
  • Work Schedule: 11:00 – 19:00
We offer:
  • Paid professional technical training ;
  • Paid soft skills training
  • Fixed salary and commission for the successful leads
  • Medical benefits from Regina Maria
  • Meal Tickets
  • Exposure to a different educational culture;
  • Real possibilities of career development, since the Romanian office, has just opened up and we are looking for people that want more;
  • A modern, dynamic and friendly working environment;
  • Performant PC’s and mobile phone

Descrierea companiei

Atlantic London Education is an established student consultancy company dedicated to help you reach your academic needs. We are specialized in recruiting learners into their ideal college or university so that any of our clients can acquire the academic or career goals they have set up for themselves.

In less than a decade of operations, we’ve grown to become a leader in the industry. Today we are one of the leading providers of post-secondary education consultancy and placement services in England, we provide the most comprehensive experience using proprietary techniques, counselling services, and industry affiliations. Our thousands of satisfied clients have graduated from accredited programs all over England. Our offices are based in London, with more than 20 employees and dozens of agents working with us, we help people to find the right place in the world through education.

With a desire to contribute to the development of society and to provide a better future for our descendants, we have chosen to offer our services FREE OF CHARGE to our clients from registration to graduation.

Customer service specialist  -  Atlantic Education Services

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