Customer Service Representative with German Fluency

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Overview of Role

The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing the first-class service to our customers and assisting with key operational tasks. This is a fantastic opportunity to work and learn about live events globally e.g. sports, concerts, and theatre.

There are plenty of opportunities for progression through the company - we are more than just a contact center as there are operational teams across many functions located in Limerick supporting the development and career progression for the right candidate. You will be rewarded for hard work and this recognition is based on performance and results.


What we offer:

At viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:
  • Competitive starting salary of €27,000
  • Relocation package
  • Health package
  • Continuous training & support
  • Career progression
  • Employee Engagement initiatives
  • Work Abroad Scheme in North America, APAC, Africa, Europe
  • Casual dress code
  • Free parking

Key Responsibilities:
  • Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
  • Ability to liaise with other departments as necessary
  • Identify process improvement opportunities and raise them through the appropriate forum
  • Support customers directly on the ground at major events around the world
  • Any other tasks as required

Skills and Attributes:
  • Communication Skills - Outstanding written and oral communication skills
  • Ownership - Hungry to take on responsibility, excelling at following up providing updates proactively, and proposing process improvements whenever applicable
  • People Skills - Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
  • Problem Solving - Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
  • Quick Learner – Learning and adapting to new technologies and tools
  • Resilience - Capability to handle stressful situations while dealing with customers
  • Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests
  • Positive Attitude - A sense of humor and positive “make-it-work” attitude

Experience and working hours:
  • This is an entry-level position and we are not looking for a specific background, but the right attitude. All the training and tools necessary will be provided
  • You will be working 40 hours per week
  • Must be flexible with working hours, willing to work shifts during evenings and weekends

Descrierea companiei

viagogo is the leading global marketplace for music, sports, and entertainment tickets. We have finalized a deal to acquire StubHub and look forward to continuing our market leadership.

Despite our rapid growth while revolutionizing a 100-billion-dollar industry, we maintain our start-up ethos and data-driven, collaborative culture. We believe that small, cross-functional teams can achieve extraordinary results. Fans from nearly every country in the world can find millions of tickets to their favorite events in the language, currency, and with the device of their choice.

We provide the widest possible choice of tickets to events around the world and help ticket sellers reach a global audience. viagogo has partnered with many of the world’s leading brands in sports and entertainment while helping fans access unforgettable experiences.
Publicat 15 sept. 2021 Reactualizat 13 oct. 2021 Expiră 15 oct. 2021
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