Customer Service Representative – Romanian-English (Athens)
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What You’ll be Doing
Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes.
Ensure a high level of partner service and a positive partner experience
What You Bring to the Role
- Fluent in Romanian and English
- 6 months or more of customer services experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer savvy
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
25 days annual leave per year
Excellent working premises in Athens city center, Kerameikos metro station
Relocation assistance available
Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values, our Environmental, Social, and Governance ("ESG"), and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
Lead every day We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact. Seek first to understand We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers and our colleagues. Do the right thing We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do. Act as one We’re stronger together — one company with one purpose and one team. We work together and have each others’ backs. Reach for amazing We are innovators who make amazing things possible. We spark creativity and never accept "can't." Live life passionately We believe in our purpose and live it with intensity. We celebrate, laugh and have fun together.