Publicat 26 Ian 2016 | Expiră 27 Feb 2016

Customer Service Representative English

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Candidatul ideal

GENERAL JOB REQUIREMENTS
(Knowledge, skills, experience):

- 0+ experience. As a plus, any experience in: Student associations or volunteering activities; Customer service; Financial / Accounting; Secretarial / Administrative; Back Office; Audit / Consulting
- PC and Microsoft Office tools knowledge
- Ability to easily adapt to different situations, efficient in stressful situation
- Resourceful, inventiveness
- Excellent communication skills
- Customer service mentality
- Ability to prioritize workload, and manage a high volume of work with accuracy
- Very good organization skills
- Ability to handle conflict situations
- Fluent in English

Descrierea jobului

MAIN RESPONSIBILITIES:

Customer relationships
- Serve as single point of contact for Direct customers
- Answer to customer requests regarding open orders and claims
- Proactively communicate order status to customers

Order receipt and check
- Receive order from customer
- Check that order contains mandatory information and is adequately filled
- Check that order information is accurate
- Complete order information
- Forward checked orders to the order entry team

End-to-end order follow-up
- Uses internal tools to check order status
- Verify that order are scheduled within service level agreements
- Inform customers about deviations
- Take appropriate action in case of deviation
- Confirm order to customer within defined time frame

Claims management
- Analyze and qualify claims
- Identify the corrective action to be taken
- Transfer instructions to the appropriate teams
- Collaborate with other team members to ensure claims are resolved appropriately

Invoices management
- Identify and analyze orders shipped but not invoiced
- Provide reason for no invoice
- Transfer instructions to appropriate teams to solve potential issues

Descrierea companiei

APT RESOURCES & SERVICES SRL
“We care about people”

With 18 years of business experience, APT Group is a Romanian-American partnership strongly involved in bringing excellence to HR services. APT’s commitment and contribution to HR development is recognized and widely appreciated by the customers and HR practitioners. Our portfolio covers the whole area of HR activities, quality being the common factor for the full range of APT services. Through transparency, integrity and honesty, we gain our partners’ trust and long-term business relationships. This makes us different!

We believe in people’s development and support those in search for a career path by inspiring them and helping to take the best option. If you are looking for such, visit our website and leave your details.

APT RESOURCES & SERVICES SRL
• Romania, Bucharest, 1st district, 67 Constantin Dobrogeanu Gherea Blvd, room 1,
• Headquarter: Romania, Bucharest, 1st district, 82 Clucerului St, bldg B2,
• No. ORCB J40/26889/1994, CUI RO 6646907
• Subscribed and paid-up share capital: 18.000 Lei
• Temporary Work Agent Authorization no: Series B 0000012 / 11.11.2005 issued by Ministry of Labor, Family and Social Protection – extended to unlimited,
• Personal Data Operator no: 18638
• National Registry of Authorized Temporary Work Agent no: 7
• Tel: 00 40 21 222 13 03, Fax: 00 40 21 222 13 04
• E-mail: office@apt.ro, Web: www.apt.ro

Expirat
Customer Service Representative English  -  APT RESOURCES & SERVICES

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