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To be a success in the role, planning and organising skills will be vital, due to the requirement to manage your team over a seven day shift pattern.
The ability to develop and coach your team to achieve excellent customer service standards whilst maintaining their compliance measures, personal goals and aspirations is essential, as well as developing your own potential.
You have previous experience of managing a team of 20+ and of working within a call centre environment as a manager or team leader.
You should have an excellent English level as well as master a second language, either French or Italian.
Having the right approach and being able to adapt to customers requests, while maintaining the companies interests, should be in your skill set.
Knowledge of the gambling industry is a plus.
We are looking for a professional and dedicated individual to join our team as a Customer Service Manager.
You will lead your team to achieve their goals, quality measures and perform at a consistently high standard whilst ensuring that each individual feels like a valued member of the team.
You will work collaboratively with colleagues across the business to ensure that all key service levels are achieved, ensuring that the teams are experts in their field, who are fully compliant and deliver an excellent service.
You will also be accountable for ensuring that a professional, effective and personal service is provided
You will regularly provide your team with effective feedback and coaching support
You will be escalating issues and feedback from customers to the upper management
REI Development Services is a high standard company which has great experience concerning customer services.
Our main objective is to be able to provide High-Quality Customer Service to our clients which are several international Top online Casino and Sports-betting sites.
Having contact to important VIPs and Players around the World is the reason that our service has to be of high standards and we are looking forward to add gems to our Team.
Our team is formed by experienced, energetic, communicative individuals and we are looking for someone like us to be part of our team.
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