Customer Service & Logistic Assistant
- High school or University degree preferably in Traffic, Logistic or Economics field;
- Previously experience in trading or logistic company or distribution;
- Very good communication skills;
- Good knowledge of logistic and customer service orientation;
- Very good planning, organization, analytical skills;
- Sharing, positive and energetic team player;
- Stress tolerance;
- ERP experience;
- Advanced MS - Office user;
- Result oriented;
- Conversational English is required.
- Overall responsibility for timely, accurate and on time execution of all orders received from customers;
- Provide information to customers about order status and product queries;
- Process customer orders/changes/returns according to established department policies and procedures;
- Respond promptly to customer inquiries; obtain and evaluate all relevant information to handle product inquiries;
- Maintain valid and updated offers in company data base (ERP);
- Invoicing Customers;
- Customers’s complaints handling;
- Other customer service activities in Carbonate and trading/distribution business.
- Manage cooperation with logistics partner in terms of accuracy, efficiency and service level;
- Control and coordination of import, export, transport and warehousing processes;
- Control and monitor outbound deliveries in export handling logistic;
- Handling external warehouse activities: supply goods at stock, ordering, inbventory managment;
- Active monitoring and managing customer service level of the logistics partners;
- Regular reporting of CS&L activities.
We are seeking a talented CS&L Assistant, covering customer service and logistic activities for manufactory and distribution business for market in Romania.
Our client is OMYA Calcita, part of OMYA Group - a global leader in producing and distributing of chemical specialty and with a strong presence worldwide.
The job is on a 5-months determined period of employment.
If you have a background in most of the requirements and it looks like an interesting challenge to you, please take a look!