Customer Service Junior Team Leader

Oraș de lucru
Tipul job-ului
Nivel carieră
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

Because this role balances direct customer support with team coordination and oversight, customer service team leads serve as liaisons between a company and its customers, working with sales and warehouse opeartions to drive repeat customers and help organizations meet profitability goals.
It will be nice to have :
  • Team leadership – customer service team leads manage teams that can range from a few people to large departments, so effective team coordination and organization skills are vital
  • Performance evaluation – customer service team leads should also have some experience with employee evaluations to successfully manage their team’s growth and performance
  • Conflict resolution – customer service team leads must quickly and effectively resolve customer issues, particularly when a customer is unhappy with the company’s product or service
  • Problem-solving skills – this role also requires significant problem-solving skills, as a customer service team lead needs to assess the situation when a customer calls or emails and rapidly arrive at a resolution
  • Communication skills – this role relies heavily on both written and verbal communication when interacting with customers and directing team members

Descrierea jobului

What will you do :
  • Coordinate Customer Service Team :
  • Provide Direct Customer Support
  • Review and Resolve Escalations
  • Evaluate Team Members
  • Support Process Improvement
  • Train New Hires
  • Reporting all Customer Service & Sales operations data according to Company`s needs

Descrierea companiei

All company`s informations can be accessed @ www.extramall.ro .
Publicat 22 sept. 2021 Reactualizat 20 oct. 2021 Expiră 22 oct. 2021
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