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Looking for a fantastic Customer Service guy or gal to join our team and assist our Apparel partner based in New York.
Key Qualifications (must have)
Perfect written English. Perfect written German.
Strong people skills and a knack for problem-solving.
Fun, optimistic, has a good laugh and at the same time very responsible.
Ability to maintain composure and customer focus while troubleshooting and solving issues.
Dedicated team player.
Detail oriented and strong communication skills.
Bachelor's Degree (or equivalent experience).
Located in Bucharest/Ilfov.
Job Type: Full-time
Required experience: Customer Service: 1 year.
Be it that you managed an eCommerce shop or had a people-facing position, we'd love to hear from you.
The schedule is during EU regular business hours.
Initial interview will take place on Google Hangouts.
You naturally have empathy for other people and their problems!
You have an aptitude for learning quickly and taking initiative, you don't need a lot of instruction.
You have excellent time management skills and can make decisions quickly.
What will you do?
Assist our US partner by communicating with their customers using the Zendesk platform. Primarily, all the interaction is written and happening via e-mail or live chat, no voice/phones (phewww!). Although the majority of the interactions will be in English, we're looking to expand our team with a new member that has a great written German.
Awesome office in Baneasa Business Center, pool, darts, PS4, free coffee
Private Health subscription
Start-up culture, young team, no BS, no egos.
Great hardware, mostly Macs.
At HKR we provide US start-ups with marketing & operational resources. Connecting the oceans by building dedicated teams, right here in Bucharest, for US start-ups that need a footprint in Europe. Currently working on marketing campaigns, account management, customer support and day to day operations for eCommerce and SaaS companies.
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