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For this position, we are looking for someone who enjoys communicating with our customers and likes to face new challenges. If you also have the following qualifications, we are happy to meet you:
# Very good speaking and writting skills in at least two of the following languages: English, French, Spanish, Italian, German
# Several years of customer service experience (or a strong feeling you would be good at this)
# Good understanding and experience with working on the Internet (no hard technical skills required)
# Good communication skills
# Sensitivity and patience in dealing with our customers
# Conflict resolution capability
# Responsible, quality-conscious and independent work
# High level of teamwork, commitment and fun with new challenges
According to the motto, "The customer is king", you as customer service consultant (m / w) are the ear and the interface to our customers. Your claim is always to find the best solution and to represent the PREMIUM claim of our company to the outside world.
Your tasks include:
# Solution-oriented processing of customer inquiries by e-mail
# Identification and reporting of errors and optimization potential of our portal
# Communication with our product management and 2nd level support
Everyone on our team works to improve the products and services for the benefit of our customers. We always keep an eye on the goal and use best practices for organizing our processes. Starting with the conception and planning of the implementation up to the quality assurance and analysis of the success.
Each team member has influence on the course. Investing in our crew and the necessary tools are the basis for our success! If you enjoy meeting new challenges head-on and want to make a difference together with us and turn ideas and visions into reality, then we look forward to meeting you in person.
The recipe for a successful company is a well-coordinated and happy crew that comes into work every morning with a smile on its face. Get in touch and find out what's part of the package!