Publicat 09 Mai 2019 | Expiră 09 Iun 2019

Customer service Airfreight/ Ocean freight executive

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Candidatul ideal

Office location – Piata Operei, Eroilor Area


We are looking for a candidate with a good level of English (spoken and written), that works well under tight deadlines, is open to creative approaches to cater the customer needs, communicative, open, willing to grow in a dynamic and young environment.

If you are the candidate we are looking for please drop us your CV and we’ll be looking forward to know you better! Moreover, > 1 year experience candidates are welcomed to apply

Main Duties and Responsibilities:
Communicate with customers and all DGF departments involved in transport process: AFR/OFR Product, Operational and Commercial
Proactively inform customers on shipment issues, clearance, options or upselling services;
Placing AFR & OFR bookings to DGF Stations and follow up on shipments until final status is available for the customer
Maintain excellent relationships with internal & external customers;
Generate reports on customer specific request;
Accurately retrieve information from DGF and carrier tracking systems and process the information for customer easy use
Complaining handling and register on specific DGF platform
Last but not least, we are not a contact center, nor call center, more of back office kind of place

Descrierea companiei

DHL Global Forwarding este liderul mondial pe piaţa transportului aerian şi maritim. Oferim soluţii personalizate pentru proiecte logistice de mare anvergurǎ, atât în ce priveşte transportul cat si vama.

Customer service Airfreight/ Ocean freight executive  -  DHL Global Forwarding

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