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Customer Service Agent

MEEST INTERNATIONAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
1 poziție
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Candidatul Ideal

Requirements
  • Experience in customer service, preferably in logistics, shipping, or e-commerce sectors.
  • Strong communication skills and ability to manage relationships with business clients.
  • Familiarity with CRM systems and basic reporting tools (e.g., Excel, BI dashboards).
  • Ability to manage and prioritize multiple tasks in a dynamic work environment.
  • Proficiency in the local language and working knowledge of English.

Descrierea jobului

MEEST INTERNATIONAL is a team of professionals who create advanced cross-border solutions and delivery automation tools for foreign e-commerce platforms. Meest International works with partners and clients in more than 70 countries all over the world. We are proud of our long-term cooperation with such well-known brands as iHERB, ANSWEAR, NOTINO, and LPP, which owns the brands: RESERVED, HOUSE, SINSAY and many other well-known companies.

We are now consolidating our local presence in Romania. Under the leadership of the Country Manager we are assembling a dynamic team that will anchor our next phase of growth in the region.

We’re looking for a proactive and goal-oriented Customer Service Agent employed in the national branch of Meest who will be responsible for day-to-day support of business clients. The role requires strong communication and problem-solving skills, the ability to manage multiple priorities, and effective collaboration with both local and international teams to deliver high-quality client service

Key Responsibilities
  • Respond to inquiries from business clients regarding ongoing cooperation.
  • Prepare and deliver performance reports for clients based on current operational data.
  • Handle intervention cases related to shipments in cooperation with international Meest offices.
  • Coordinate and manage complaints from business clients, ensuring clear communication and escalation when necessary.
  • Forward detailed complaint and service feedback information to the Customer Service Department at HQ.
  • Maintain positive relationships with key clients through professional, timely, and empathetic communication.
  • Continuously improving client experience by identifying service improvement opportunities and proposing internal optimizations.

What we offer
  • Employment contract or B2B cooperation.
  • Stationary or hybrid work model, depending on local office policy.
  • Participation in internal training programs and knowledge-sharing initiatives.
  • Attractive salary with performance-related bonus system.
  • Opportunity to shape new markets from the ground up
  • Cooperation with a fast-growing international logistics company

If you believe this opportunity aligns perfectly with your skills and aspirations, we would be delighted to hear from you!

Please send your CV to HR_MI@meest.com, and let’s start the conversation about how you can become an integral part of our dynamic team.
Publicat 16 Iun. 2025Reactualizat 12 Iul. 2025Expiră 16 Iul. 2025
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