Publicat 14 Ian 2020 | Reactualizat 19 Ian 2020 | Expiră 13 Feb 2020

Customer Service Agent

1 post |  Aplicare externa
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Aplică
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Candidatul ideal

Requirements

  • Advanced communication skills
  • Fluent knowledge of Romanian and English
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate
  • Ability to communicate information and data in writing, so others will understand
  • Service Orientation: Actively looking for ways to help customers
  • Multitasking ability is highly appreciated
  • Good skills in computer & MS office
  • Ability to interact with colleagues
  • Some previous work-related skill, knowledge or experience may be helpful
Nice to Have
  • Product knowledge will be appreciated
  • Interest in sports and games may prove useful

Descrierea jobului

Let's start with the role
It is all about communication. CS department is the only touch point for our members who want to communicate with us. As a CS agent, you will be responsible to handle all communications and assist our members with all their queries and issues that may face. It is the front line of our services and one of our great strengths.
We are looking for Romanian speakers, who are willing to relocate in Athens (required)

Responsibilities:

  • Receive customer questions, complaints, and comments (email, phone, live chat)
  • Treat customers with respect and do whatever you can, within company policies, to make sure customers are satisfied with their purchases
  • Quick and efficient response to the customer via email or phone
  • Internal communication with other departments, following pending issues related to customer's requests
  • Provide outbound services via email and phone
  • Always be updated with company's product, promos, policy and changes as required
  • Update customers database
  • Collaborating with team/shift leader & colleagues
Benefits:
  • Commuting expenses
  • Competitive salary package, bonus & benefits
  • Private medical-life insurance
  • An exciting & friendly work environment
  • Continuous improvement & training
  • Prepaid card for coffee & snacks


Descrierea companiei

Betano.com is a leading Technology company in the Online Gaming and Betting industry in Germany, Portugal and Romania. Created in 2016, Betano is the international brand of GML Interactive, represented by the market leading brand Stoiximan in Greece and Cyprus. Betano.com is a dynamic tech company, focusing on customer centricity, software development and innovation.

With a team of 600+ talented and ambitious people in Europe, Betano.com is growing in a competitive yet rewarding environment. We focus on new technologies and opportunities, constantly on the frontline of the industry in all countries where we currently operate.

Betano.com is also a conscious and responsible operator, we take pride in our sponsorships and continuously upgrade our strategy based on the following pillars | Family | Society | Sport | Environment.

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Customer Service Agent  -  Betano.com

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