Candidatul Ideal
Skills
•Escalation Procedures
•Client Relationships
•Product/Service Knowledge
•Customer Focus
•Customer Relationship Management
•CRM Tools
Education: A bachelor’s or master’s degree in business management/marketing
•Escalation Procedures
•Client Relationships
•Product/Service Knowledge
•Customer Focus
•Customer Relationship Management
•CRM Tools
Education: A bachelor’s or master’s degree in business management/marketing
Descrierea jobului
Short Description Function: Sales, Marketing and Customer Success
Reports to: Manager, Customer Relationship Management
Location: Sibiu, Romania
Set up: Hybrid
Why we need this role
As a Customer Relationship Manager you'll be the linchpin connecting Colt's business with its customers. Acting as a crucial support to the sales team, you'll aid in identifying and closing opportunities. Post-sale, you'll becomes the single point of contact for our Spanish customers, overseeing their journey and ensuring a seamless experience. This role extends beyond transactional interactions, delving into the orchestration of Colt's internal departments to guarantee a harmonious delivery of services throughout the customer lifecycle.
The successful CRM at Colt possesses strong communication skills, a knack for problem-solving, empathy, and organizational leadership. If you are ready to take the podium in the dynamic world of Customer Relationship Management, Colt offers a rewarding environment where you will contribute to positive customer experiences, foster business growth, and play a vital role in ensuring operational harmony within the organization. Join us in creating lasting connections and delivering excellence in customer relationships.
What you`ll do
•Welcoming new customers into Colt and helping them to understand how best to work with us.
•Doing what needs to be done to set up a new customer in our systems.
•Ensuring that all stakeholders (sales, customers and delivery teams) are working together and kept fully informed throughout the delivery process.
•Taking customer's enquiries (for non-fault issues) and resolving these or passing on to back office resolver group - retaining ownership of resolution and communications with the customer throughout.
•Educating customers about our systems, tools and processes.
•Acting as a point of escalation and resolution if existing processes fail to deliver as they should.
•Managing some sales and contract renewals.
•Supporting the measurement of customer happiness and driving customer satisfaction upwards
•Supporting sales colleagues to prioritise and prospect for new customers.
•Supporting sales colleagues to create smart account and service development plans for existing customers.
•Coordination of pricing, quoting and ordering activities to make sure everything is done fast and right and that customers are kept up to date through the process.
•Creating "clean" orders that help customers get the exact service they need - for new orders and modifications to existing services.
Reports to: Manager, Customer Relationship Management
Location: Sibiu, Romania
Set up: Hybrid
Why we need this role
As a Customer Relationship Manager you'll be the linchpin connecting Colt's business with its customers. Acting as a crucial support to the sales team, you'll aid in identifying and closing opportunities. Post-sale, you'll becomes the single point of contact for our Spanish customers, overseeing their journey and ensuring a seamless experience. This role extends beyond transactional interactions, delving into the orchestration of Colt's internal departments to guarantee a harmonious delivery of services throughout the customer lifecycle.
The successful CRM at Colt possesses strong communication skills, a knack for problem-solving, empathy, and organizational leadership. If you are ready to take the podium in the dynamic world of Customer Relationship Management, Colt offers a rewarding environment where you will contribute to positive customer experiences, foster business growth, and play a vital role in ensuring operational harmony within the organization. Join us in creating lasting connections and delivering excellence in customer relationships.
What you`ll do
•Welcoming new customers into Colt and helping them to understand how best to work with us.
•Doing what needs to be done to set up a new customer in our systems.
•Ensuring that all stakeholders (sales, customers and delivery teams) are working together and kept fully informed throughout the delivery process.
•Taking customer's enquiries (for non-fault issues) and resolving these or passing on to back office resolver group - retaining ownership of resolution and communications with the customer throughout.
•Educating customers about our systems, tools and processes.
•Acting as a point of escalation and resolution if existing processes fail to deliver as they should.
•Managing some sales and contract renewals.
•Supporting the measurement of customer happiness and driving customer satisfaction upwards
•Supporting sales colleagues to prioritise and prospect for new customers.
•Supporting sales colleagues to create smart account and service development plans for existing customers.
•Coordination of pricing, quoting and ordering activities to make sure everything is done fast and right and that customers are kept up to date through the process.
•Creating "clean" orders that help customers get the exact service they need - for new orders and modifications to existing services.
Descrierea companiei
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have:Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have:Signed the UN Women Empowerment Principles which guide our Gender Action Plan
Trained 60 (and growing) Colties to be Mental Health First Aiders
Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
