Customer Quality Engineer

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Candidatul Ideal

Job Requirements:
  • University Degree (technical represents an advantage);
  • Experience in a similar position (automotive industry is an advantage);
  • English is mandatory / German is an advantage;
  • Good command of MS Office tools;
  • Problem solving skills/tools (8D report , 5 Why , Ishikawa , Pareto etc.) ;
  • Core tools (FMEA, PPAP, APQP, SPC,MSA)
  • Quality standards (IATF 16949, VDA 6.3);
  • Time management skills (organization, prioritization, planning)
  • Good communication and presentation skills;
  • Analytical, result-oriented person with good stress management skills.

Descrierea jobului

Responsibilities:
  • Verifies on a daily basis quality complaints arrived via customer portals, e-mail or fax ;
  • Informs all relevant departments about new complaints;
  • Initiates immediate containment action plans in case of customer complaints inside the company or at the customer location;
  • Assures proper failure analysis and establishes corrective actions together with the 8D team;
  • Follows up the actions for completion, validation, closure and submit the 8D informations to the customer;
  • Maintains contact with OEMs and thier 1 in order to collaborate effectively with them and represents the company interests;
  • Elaborates and presents quality indicators (weekly, monthly) of the complaint investigation process for Middle and Senior Management, as appropriate;
  • Communicates the complaint investigation findings to the appropriate responsibles and escalates Senior Management on critical issues as needed;
  • Documents and records complaint investigations in accordance with the company requirements;
  • Participates or offers support to the internal and external audits as needed;
  • Analyzes customer trend data, monitors warranty costs and payment approval.

Descrierea companiei

JOYSONQUIN Automotive Systems Romania produces steering wheels and ornamental elements for the dashboard, doors and center console, based on a modern technology and the diversity of materials used: noble veneer, leather, carbon and plastic. For over 15 years we have been satisfying the needs of our clients, renowned car manufacturers, such as Mercedes, Bentley, Audi, BMW, Porsche and Volkswagen.

The quality of the products and the trust that our customers give us are the result of the professionalism of our employees. The company has 1000 employees in Ghimbav and is constantly developing.
Publicat 28 sept. 2021 Expiră 28 oct. 2021
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