Publicat 02 Feb 2021 | Reactualizat 02 Mar 2021 | Expiră 05 Mar 2021

Customer operator

1 post
Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal


Expectations:

• Young graduate;
• Romanian and English proficiency;
• Technical background or interest in technical field is highly desirable;
• Excellent written and oral communication skills and patience;
• Strong troubleshooting capabilities;
• Previous successful customer service experience is considered an advantage;
• Knowledge of Windows and MS Office products, other knowledge of CRM/SAP/ERP would be a plus;
• Strong analytical, technical, problem solving and organizational skills;
• Process and procedure oriented;
• Able to communicate issues to customers in a non-technical manner;
• Punctual;
• Proactive, team player, self-motivated, organized, detail oriented and able to handle changing priorities;
• Creative and flexible mind;
• Fun to be around with.

Descrierea jobului

Major Responsibilities:

• Answer incoming calls and log all customer questions and issues accurately and efficiently into the ticketing system;
• Handle outbound calls;
• Reply to incoming e-mails and log into ticketing system;
• Answer chats in real time;
• Online support (social media and forums);
• Troubleshoot related issues;
• Provide actions to solve end-user issues (dispatch to services);
• Assist with defining and documenting Knowledge base articles;
• Participate to special project work as needed;
• Consistently meet or exceed requirement performance criteria



What we offer:

• Dynamic atmosphere
• Possibility to learn about our latest premium products even before their launch
• Continuous challenges
• Good vibes
• Possibility for personal development

Location: Bucharest

Descrierea companiei

LG Electronics, Inc. is a global leader and technology innovator in consumer electronics, home appliances and mobile communications, employing more than 82,000 people working in 117 operations including 98 subsidiaries around the world. LG is comprised of four business areas – Home Entertainment, Mobile Communications, Home Appliance, Air Conditioning & Energy Solutions. LG is the world's leading producer of CDMA/GSM handsets, air conditioners, front-loading washing machines, optical storage products, DVD players, flat panel TVs and home Theater systems.

Expirat
Customer operator  -  LG ELECTRONICS ROMANIA

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