Publicat 23 Nov 2020 | Reactualizat 21 Dec 2020 | Expiră 05 Ian 2021

Customer Experience Expert Renault Finance

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Candidatul ideal

Are you a customer oriented professional interested to work in a complex and dynamic business environment that is merging automotive, finance and services areas? If yes, we are happy to propose you to join our team having the role to optimize and adapt the interactions and experiences our customers have with our business throughout the entire customer journey, from first contact to becoming a happy and loyal customer.

The key skills we would like the ideal candidate to have are:

  • Deep understanding of customer experience main areas (Loyalty and Performance, Customer Intelligence, Customer Journey, CRM Solutions, Relational Marketing)
  • Strong planning and time management abilities needed to define relevant CRM campaigns for different customer relationships (B2C, B2B, KA), customer journey stages and touchpoints (from searching to EOA and renewal)
  • Know how on measuring customer satisfaction (hot and cold surveys)
  • Good knowledge of general marketing fundamentals
  • Excellent interpersonal collaboration skills
  • Creative and efficient presentation skills
  • Excellent command of MS Office 365 essential tools (Word, Excel, Outlook, Power Point)

Descrierea jobului

The day to day tasks are related to:

  • Ensure RCI Romania deliver an easy, seamless customer experience to all prospects/customers
  • Measure and contribute to the increase of customer satisfaction through continuous improvements on customer journey
  • Coordinate the development of the integration of financing solutions within the automotive brands with tools to support decision making (ex. online financing simulator and financing sales)
  • Ensure a consistent management of the Customer Experience Transformation Program overseeing the definition and the deployment of the workstreams related to the program within the subsidiary
  • Planning of future campaigns by harmonizing the goals with Corporate Customer Experience team and coordinating the actions with external agencies
  • Follow-up of ongoing actions and campaigns results, right content implementation and focusing also on respecting deadlines (time and budget)
  • Contribute to our company top priority projects development by assessing and anticipating the impact from CX perspective
As part of RCI Romania team you will have access to:
  • Competitive salary to fit your education, experience and skills
  • Health insurance coverage
  • Annual individual appraisal based on targets/commitments
  • Annual profit sharing (collective) bonus
  • Opportunity to work for a multinational company with global teams and clients and for most important automotive brands in Romania: Dacia, Renault and Nissan
If you find our proposal interesting and you think you fit for the role, we invite you to join a team in which you will LEARN that diversity nourishes an open culture, we will SHARE and you will discover that the responsibility is about greater cooperation, we will GROW and move forward together thanks to our pioneering spirit and we will SUCCEED in what we set to do because committed teams bring customers satisfaction.

Descrierea companiei

RCI Romania is the Romanian subsidiary of RCI Bank and Services (a bank 100% owned by Renault) present in 36 countries on 5 continents. Our main mission is to finance the customers of the Dacia, Renault and Nissan brands in Romania. In addition to classic car financing solutions (credit & leasing), we also offer a wide range of insurance and services to the needs Dacia, Renault and Nissan customers.
Our activities are diversified, the main professional fields being: financial analysis, customer relations, automotive logistics, management control, sales, marketing, human resources, internal control, IT.
In addition, our employee have the opportunity to develop a career in other entities of the Renault Romania Group.

Customer Experience Expert Renault Finance  -  RCI Romania

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