Publicat 14 Feb 2019 | Reactualizat 16 Mar 2019 | Expiră 17 Mar 2019

Customer Engagement Specialist(DE,PT)&Call Center(PT)

3 posturi
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Candidatul ideal

Are you looking to be part of a dynamic and innovative FinTech company that is changing the way we make payments? Are you interested in working in a fast-paced environment with people from all around the world? Then join PPRO as our Call Center and Customer Engagement Specialist in Sibiu, Romania.

Descrierea jobului

Job Summary

The Call Center Specialists in our call center and our Customer Engagement Specialists in our customer service department work in an international team receiving, investigating, and responding to all customer inquiries regarding our products and services, via different channels, and using different analytical tools. Great customer experience and a drive to improve processes through constructive feedback is a must for this role. You will be working for our VIABUY Prepaid Mastercard brand.

They perform the following duties:


  • Engage with customers by phone/email concerning products and services
  • Determine client inquiries by actively listening and clarifying desired information in order to accurately provide solutions
  • Resolve client inquiries by researching, exploring alternative options, implementing solutions, and escalating unresolved issues
  • Always learning, retaining, and refreshing job knowledge in order to relay the correct solutions to clients
  • Ability to provide high quality service in a fast-paced environment
  • Follow up with clients to provide advice and/or information necessary to process our products
  • Complete any additional tasks or responsibilities that management assigns
  • Use different tools for analytics to service our customers in the best possible way
  • Sell additional products or services by recognizing opportunities to cross sell
  • Customer, and service oriented, willing to go above and beyond to give our customers a great customer service experience
  • Tech savvy – able to use multiple channels simultaneously
  • Good command of the English language, both verbal and written
  • Ability to work in an international environment with cross cultural differences
  • Social Media experience and interest are a plus
  • Take ownership for great customer experience and engagement, and be the face of our brand to customers

What You Need to have:
  • Excellent verbal and written communication skills in German (Advanced / Native) or Portuguese (Advanced / Native) and English (Advanced / Native)
  • 3 years of customer support experience in an international environment
  • Must have knowledge of customer service principles and practices, and the ability to type
  • Strong interpersonal and analytical skills
  • Demonstrate ability to resolve difficult client exchanges by providing a high quality and service focused experience, and giving applicable solutions
  • Good working knowledge of software (Excel, Word, Microsoft Office, etc.), and have the ability to adapt to new technology as tools continue to evolve
  • E-payment experience is an asset
What We Need to See In You:
  • Ambition to be the best at what you do
  • Ability to provide excellent service with a client centric focus
  • Professional and courteous phone manner in order to service clients and handle sensitive inquiries
  • Ability to work in a high-pressure international environment with cross cultural differences
  • Eager to learn and adapt quickly
  • Proactive, and a problem-solving attitude

Descrierea companiei

The PPRO Group, ‘The Payment Professionals’, enables integrated electronic payment processing on a global scale spanning the entire payments value chain from acquiring through to issuing and processing. A financial institution certified within the EU with an e-money license issued by the UK financial regulatory body FCA, PPRO is also a PCI-certified principal member of MasterCard and Visa.

Payment service provider and payment industry partners enter a single agreement with PPRO to benefit from access to a full range of international payment schemes. PPRO offers regulated merchants acquiring and payment services as well as PCI DSS certified technical processing solutions via a single integration.

PPRO has developed a fully integrated interactive platform supporting a multitude of national and international payment schemes throughout more than 190 countries, giving payment service providers and payment industry partners a single, fast, easy-to-use and customisable interface to the payment methods in PPRO’s portfolio.

An FCA authorised e-money institution, PPRO also offers a full range of issuing services for debit and prepaid cards. Under its own brand name VIABUY, PPRO issues Visa and MasterCard prepaid cards to consumer and corporate based customers. PPRO also offers comprehensive programmes enabling B2B prepaid solutions either under its own CROSSCARD brand or on a cobrand basis. These cards can be issued both physically and as virtual cards (e.g. vouchers) or NFC devices (e.g. stickers). As part of its e-fulfilment services, PPRO leverages an extensive partner network to distribute and resell products for commercial third parties in the form of software, mobile phone top-up cards and online vouchers.

Customer Engagement Specialist(DE,PT)&Call Center(PT)  -  SC PPRO TECHNOLOGY AND SERVICES SRL

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