Customer Care with English - Night-Shift Brasov

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Tipul job-ului
Salariu Nespecificat
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Permis conducere Nespecificat

Candidatul Ideal

Ideal Candidate

> Advanced level of English C1;
> PC literate and basic know-how about the Microsoft Office tools;
> Proven excellent communication skills;
> Previous experience in technical support or in a high volume, fast paced customer service or call center environment (constitutes an advantage);
> Technically minded – good know-how and understanding of telecommunication consumer products;
> Logical approach – able to deduce and diagnose issues based on minimal input;
> Must demonstrate strong soft skills and maintain a professional approach under any difficult situation;
> Must be able to work under pressure and have a flexible approach;
> Cultural sensitivity – possess and assimilate cultural differences and adapt to different cultural demands;
> High School Diploma or Bachelor’s Degree.

Descrierea jobului

Job Description

> Provides phone support by answering inbound customer requests or inquiries concerning services, products, equipment and billing;
> Research, locate and provide accurate information with a solution-oriented mindset;
> Triage, troubleshoot and resolve known service issues and address routine customer questions;
> Examine and research complex problems and assist customers with appropriate solutions based on existing procedures;
> Perform upselling / cross-selling activities as per the Client need;
> Track a large number of client interactions and needs without compromising the quality of service;
> Demonstrate sensitivity towards customer needs;
> Report in due time to all relevant internal parties (TL, TM, SME, QA, Trainer, Manager on Duty) - any roadblocks / technical issues in delivering the service at the highest standards;
> Continuously look for areas of improvement and communicate trends in customer calls to leadership as applicable;
> Adapt to different cultural values and pursue improving cultural-specific interpersonal skills;

We offer

  • Professional technical training (paid)
  • Fixed salary, bonuses based on performance and medical benefits
  • Exposure to a multicultural and multilingual environment (from Romania we offer support in 20+ languages on a global level)
  • Real possibilities of career development
  • A modern, dynamic and friendly working environment

Descrierea companiei

SYKES is now part of Sitel Group. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe, we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.
Publicat 8 nov. 2021 Reactualizat 8 dec. 2021 Expiră 8 dec. 2021
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