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Join a new Customer Service team supporting Point2 Agent. Real estate brokers use Point2 Agent to build web sites, manage all of their contacts with potential buyers and sellers, and market themselves through social media, email, and other platforms.
Most of the day will be spent helping our 11,000 subscribers. This can range from simple problems like resetting passwords to more complex issues, such as details about creating websites and using other Point2 features. We work primarily by telephone and email. We have no scripts, and all of our agents are expected to provide professional and courteous assistance using their own words and style.
We are looking for candidates who:
• Have good communication skills in spoken and written English and Spanish;
• Are patient, friendly and courteous at all times;
• Have a positive attitude;
• Are customer orientated and have the desire to see things through to the end.
Beneficial, but not mandatory:
• Previous call center experience;
• Real estate industry experience.
The primary responsibility is to resolve all allocated tickets throughout the course of the day, which might be around an average of 25-30 problem tickets per day, using a combination of email and telephone calls. In addition to working directly with clients to resolve their problems, all requests need to be properly recorded in our customer management tools. Simpler problems may require as little as a short verbal answer, more complex issues may require multiple phone calls, investigation of a problem, and guiding the client through a solution.
The working hours are 3:30 p.m. – 12:00 a.m., Monday to Friday.
Students are encouraged to apply to our full-time positions, and accommodations can be made for exams.
At Yardi Romania, we build products that make life easier for millions of people, helping them find their dream homes, sell or administer their properties, manage tenant relationships, and make savvy investments.
We’re part of Yardi Systems, Inc., an American company founded in 1984 that has become the leading provider of software solutions for the real estate industry, employing over 6000 people worldwide. Our development center in Cluj-Napoca is the third largest Yardi office in the world, counting over 1100 employees, working in diverse areas, from software development to data research and analysis, marketing and consulting.
Our success belongs to our employees, who make Yardi Romania an amazing place to work and grow.
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