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Publicat 13 Nov 2019 | Reactualizat 11 Dec 2019 | Expiră 13 Dec 2019

Customer Care Representative - Point2 Agent

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Criterii de selecție

  • Cunostințe de limba engleză, spaniolă

Candidatul ideal

Join a new Customer Service team supporting Point2 Agent. Real estate brokers use Point2 Agent to build web sites, manage all of their contacts with potential buyers and sellers, and market themselves through social media, email, and other platforms.

Most of the day will be spent helping our 11,000 subscribers. This can range from simple problems like resetting passwords to more complex issues, such as details about creating websites and using other Point2 features. We work primarily by telephone and email. We have no scripts, and all of our agents are expected to provide professional and courteous assistance using their own words and style.

We are looking for candidates who:

• Have good communication skills in spoken and written English and Spanish;
• Are patient, friendly and courteous at all times;
• Have a positive attitude;
• Are customer orientated and have the desire to see things through to the end.

Beneficial, but not mandatory:

• Previous call center experience;
• Real estate industry experience.

Descrierea jobului

The primary responsibility is to resolve all allocated tickets throughout the course of the day, which might be around an average of 25-30 problem tickets per day, using a combination of email and telephone calls. In addition to working directly with clients to resolve their problems, all requests need to be properly recorded in our customer management tools. Simpler problems may require as little as a short verbal answer, more complex issues may require multiple phone calls, investigation of a problem, and guiding the client through a solution.

The working hours are 3:30 p.m. – 12:00 a.m., Monday to Friday.

Students are encouraged to apply to our full-time positions, and accommodations can be made for exams.

Benefits:

  • Highly competitive salary
  • Up to $2.000 educational reimbursement plan/calendar year
  • Flexible office work schedule
  • Modern technology, work methods and tools
  • Possibility to participate in various training programs and conferences (remote or on-site)
  • Comprehensive private medical and life insurance plan
  • Commuting and parking benefits
  • 15 RON/day meal tickets and fresh fruits, snacks and coffee in the office
  • Discount plans for fitness centers, restaurants and various other service providers
  • Open air terraces, game rooms
  • Access to company vacation condos in the U.S
  • Regular themed parties & team building activities

Descrierea companiei

At Yardi Romania, we build products that make life easier for millions of people, helping them find their dream homes, sell or administer their properties, manage tenant relationships, and make savvy investments.

We’re part of Yardi Systems, Inc., an American company founded in 1984 that has become the leading provider of software solutions for the real estate industry, employing over 6000 people worldwide. Our development center in Cluj-Napoca is the third largest Yardi office in the world, counting over 1100 employees, working in diverse areas, from software development to data research and analysis, marketing and consulting.

Our success belongs to our employees, who make Yardi Romania an amazing place to work and grow.

Customer Care Representative - Point2 Agent  -  Yardi Systems

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