📢 Customer care Italian: 48h from Job Application to Contract Signing - Cluj

• Competitive salary
• Lunch vouchers
• Annual fixed bonuses

• Multicultural work environment
• Great career advancement opportunities after 6 months. Or even sooner, for extraordinary results
• Program in the afternoon: from 3 PM till midnight

• Full medical insurance + preferential discounted prices for family members
• Flexibility for unforeseen events
• Childbirth support

• Online library access for book lovers
• Discounts for gym & recreational activities

• Providing exceptional customer service in a non-scripted world for customers by phone and chat
• Getting to the right resolution with every call so members can get back to streaming
• A fast-paced and team-based international work environment
• Interacting with all types of people from all over the world
• Learning new things every day and finding creative ways to solve problems
• Supporting your team performance by giving and receiving constructive feedback.

• Fluent ITALIAN - written and spoken as well as excellent comprehension skills
• Able to listen, connect and solve problems of our customers (screening plans, technical issues, payment, streaming devices, content, etc)
• Experience streaming on various devices (TV, phones, gaming systems, etc)
• A basic understanding of computers and home networking terminology (operating systems, browsers, routers, modems, etc)
• The ability to quickly adapt to change with a positive and enthusiastic attitude
• The drive to be successful and contribute to the success of others
• Preferably have experience with working in a customer service environment

Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).