Customer Care Executive with French

• High school or Bachelor's degree;
• Fluency in spoken and written - French (B2/C1) and English (B2/B1);
• Previous experience - nice to have, but not mandatory;
• PC skills, with knowledge of Microsoft Office, MS Excel & Word
• Very good interpersonal and client relationship management skills;
• Very good communication skills;

• The main responsibility of this role is to manage online requests for hotel / Rail / Car bookings for French customers

• Processing bookings using client specific applications and any other systems/tools required to complete the tasks

• Communicating with client through phone, chat or email to ensure timely processing of booking requests

• Sending booking confirmations/vouchers to the concerned departments/client

• Updating the systems with relevant information

• Competitive salary remuneration
• Attractive non-financial benefits package
• Transport bonus
• Bonus for French skills
• Bonus for performance
• Private medical insurance
• Lunch tickets
• Full-time and indefinite employment contract
• Free professional and continuous training
• Building a career within a multinational team

EXL (NASDAQ: EXLS) is a business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into the increasingly digital operations . EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at www.exlservice.com.