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Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!
Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.
To be successful in this role, you will demonstrate the following skills and experience
Advanced command of German
Ability to provide high levels of customer support at all times
Strong interpersonal and communication skills
Problem solving oriented
Ability to work well in a team as well as on your own
Basic IT skills, including using multiple operating systems
As a Customer Service Advisor with Ascensos, you will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
We believe that happy people keep people happy, so we’re looking for people who have great interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries via both phone and email.
Key responsibilities include:
Solving client's requests via e-mail/social media in a very friendly way
Providing solutions regarding order and delivery issues
Ensuring all communication is handled professionally and promptly but with a human touch
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
Building a special connection with customers and providing exceptional service
About Ascensos Contact Centres: Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced multilingual customer service, offering multi-channel customer contact solutions across traditional, digital & social channels. We recognise talent. For us it’s all about loving what you do. Whether its clients or staff, delivering with a “personal touch” is truly important to us.
Feel free to join our company where you will find a funny environment with engagement actions and Woohoo Events.
Ascensos’ headquarters are based in the UK, where we currently have three sites and opening a fourth site shortly. Our multilingual sites are located in Bucharest, Romania and Boxtel, the Netherlands.
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