Publicat 22 Oct 2019 | Expiră 21 Nov 2019

CSR Online Advertising Specialist - German Speaker m/f/d

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Candidatul ideal

As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site to apply an understanding of their products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.


Duties and Responsibilities

  • Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations
  • Deliver efficient troubleshooting and query resolution
  • Assist customers with account optimisation through various communication channels including social networks
  • Upsell additional product features to existing B2B customers
  • Identify, qualify and overcome customer objections
  • Ability to research and develop knowledge of customers products and services
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identify trends and/or process improvements
  • Participate in on-going product training and process upskilling
  • Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search

Minimum Qualifications
  • Fluency in written and spoken English and the required language for the role
  • 1 years’ experience in a customer service related field
  • BA/BSc degree or equivalent

Preferred Qualifications
  • Previous product experience
  • Fluency in additional European languages

Person Specification
  • Excellent communication and negotiation skills and confidence in dealing with customers
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and as part of a team

Competencies
  • Solutions Orientated
  • Initiative
  • Collaboration
  • Organizational commitment
  • Customer Focus
  • Teamwork
  • Organization & Planning
  • Results Orientated
  • Attention to detail
  • Problem Solving & Information Gathering
  • Resilience & Adaptability

Descrierea jobului

Offer

  • Vibrant, multi-cultural environment
  • Career & Personal Development
  • Quarterly performance bonus
  • Comprehensive Benefits Package
  • Subsidized Health Insurance
  • Access to Discount Schemes
  • E learning access
  • Paid Annual Leave

Descrierea companiei

We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture. We serve your customers by combining the best of people, technology and innovation. We truly believe that the greater the use of technology, the more human we can be. Because service is a human thing, even when it’s delivered by a robot. We have more than 500 clients, many of which we’ve been working with for over 10 years. As an industry leader, we offer you the most reliable solutions. Some of the biggest companies in the world, including the brands you interact with daily, trust our people to represent them.

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CSR Online Advertising Specialist - German Speaker m/f/d  -  Majorel

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