Publicat 30 Iun 2021 | Reactualizat 28 Iul 2021 | Expiră 31 Iul 2021

Corporate Customer Services Officer

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Descrierea jobului

Job Requirements:

  • University degree
  • English skills (speaking and writing)
  • Microsoft Office package proficiency
  • At least 6 months working experience in customer related areas
Competencies:
  • Customer orientation attitude
  • Learning agility and investigation capacity
  • Communication skills (both oral and written, phone skills)
  • Good Planning and Organizing skills
  • Attention to details
  • Know how to work independently, show the ability to solve problems
  • Flexible, can do attitude, positive attitude
  • Collaboration skills
Job description

You should take care of the customers by doing:
  • Investigation of unallocated amounts for voluntary pension funds (P3 missing payment details), in order to obtain the missing details necessary to collect the monthly contributions
  • Outbound and inbound calls to/from P3 employers to collect the missing details or to confirm the unclear details or for any request from employer
  • Correct registration of details in the specific applications
  • Dedicated Person for the individual Big Emplyer portfolio, including various tasks (eg. Payment confirmation, operational changes, obtaining the payment details, reports, support for Corporate Sales team, brokers and Agents in the pre-sales and post-sales process, meetings etc.)
  • Collaborate with the Collection and Pension Administration Department to solve various issues that enable the collection process
  • Involvement in other CCS activities (upon case, if any picks appear in the activity of the division)
  • NN direct account activation for employers
This is what we offer:
  • A team of experts that are willing to share good practices tips & tricks.
  • Cool location in a non-crowded aria of Bucharest, very close to the subway.
  • Work from home (fully remote in the current social context and afterwards 2 days per week/depending on the project)
  • Flexible hours
  • Surgery insurance & private healthcare & life insurance & voluntary pension
  • Development programs
  • Extra vacation days according to your tenure
At NN we believe a diverse workforce allows us as a company to better serve our customers. NN Romania employs a variety of nationalities, languages and cultures, and we aim to create an environment where diversity can flourish. We foster a culture that welcomes and respects everyone.
NN wants to ensure equal opportunities and reward for all employees and extends employment opportunities to all qualified applicants and employees regardless of their age, race, religion, gender, sexual orientation, or disability.

Descrierea companiei

NN este o companie de asigurari si managementul investitiilor, activa in peste 18 tari, cu o puternica prezenta in Europa si in Japonia. Grupul NN din Romania, include activitatile NN Asigurari de Viata si NN Pensii, companii lider pe pietele de profil, si NN Investment Partners, numarul patru in topul companiilor de administrare a fondurilor mutuale din Romania. Pentru noi, NN Asigurari reprezinta un capitol nou si interesant in viata companiei, cu noi oportunitati de dezvoltare. Promisiunea noastra este ca vom continua sa fim alaturi de clientii, angajatii si colaboratorii nostri, un partener apropiat si de incredere. Valorile NN Asigurari de baza sunt: ne pasa, suntem transparenti, ne dedicam. Acestea sunt expresia lucrurilor noastre dragi, a ceea ce credem si a obiectivelor noastre. Ne unesc si ne inspira. Si ne determina comportamentul zi de zi. Pentru noi, NN Asigurari reprezinta un capitol nou si interesant in viata companiei, cu noi oportunitati de dezvoltare. La NN Asigurari, consideram ca putem contribui la prosperitatea societatii si la stabilitatea economiei locale prin intelegerea si aplicarea in activitatea de zi cu zi a tendintelor globale care isi pun amprenta asupra evolutiei societatii, respectiv asupra vietii generatiilor actuale si viitoare. Ne asumam responsabilitatile etice, sociale si ecologice si utilizam resursele si expertiza NN Asigurari pentru a ajuta societatea sa evolueze sustenabil. Ne implicam in identificarea solutiilor care raspund problemelor societatii romanesti si sustinem implementarea acestora ori de cate ori avem ocazia. Prin produsele si serviciile NN Asigurari ne propunem sa ajutam oamenii sa-si creeze premisele unui viitor mai bun pentru ei si familiile lor. Implicarea in programe care ofera ajutor si “Sanse la viata” persoanelor aflate in dificultate este pentru noi o componenta fireasca a rolului pe care ni l-am asumat, completand atentia pe care o acordam clientilor nostri.

NN Asigurari Romania in cifre: 2,2 milioane clienti unici de asigurari de viata, pensii obligatorii si pensii facultative Cote de piata decembrie 2016: • Asigurari de viata: 32,6% • Pensii obligatorii (Pilonul 2) - 36,5% in functie de active • Pensii facultative (Pilonul 3) - 50,2% in functie de active

Expirat
Corporate Customer Services Officer  -  NN Asigurari de Viata

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