Publicat 01 Oct 2020 | Reactualizat 22 Oct 2020 | Expiră 31 Oct 2020

Corporate Credit Card Administrator (French& English)

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Candidatul ideal

This role is an exciting career opportunity for those of you who are fluent in French and who aim to fully exploit their communication, customer support or troubleshooting skills.

As Corporate Credit Card Administrator you will be responsible for administrating the Corporate Credit Card Program, including handling the card application process, card usage, delinquency management, accounting of credit card transactions, overviewing the payments, reporting and data analytics. You will also be providing internal customer support as well as responding to queries or following up with cardholders and their managers on various topics in order to reinforce internal policies and rules.

To succeed in this role, you will need to develop a deep knowledge of the supported processes, be solution oriented and like problem-solving. Your analytical skills, attention to details and abilities to stay organized will be highly appreciated and will help you excel in this role. This job requires regular and direct communication with various stakeholders: cardholders, managers, credit card provider representatives, Corporate Procurement representatives. Therefore, strong communication skills and excellent French (written and spoken) are required.

Even if some prior experience will be considered as a plus, the position is a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

The Corporate Credit Card Administrator fulfils a contact center help-desk function and is part of the Business Process Management Team of SNC-Lavalin’s Finance Shared Services Centre based in Bucharest.

Descrierea jobului

Responsibilities

  • Ensure all new credit card applications are handled timely, on a daily basis
  • Perform delinquent accounts reconciliations and management according to the established work procedures
  • Answer calls and emails, document and record all incidents / requests raised using a ticketing system
  • Timely manage inquiries (internal & external), perform root cause analysis and provide resolution
  • Administrate CITI Manager Platform and collaborate with CITI account administrators
  • Provide training to newcomers and contribute to the creation and update of training documents
  • Continuously seek to enhance knowledge, self-improvement and better understanding of the tools used
  • Identify process or system improvements opportunities and participate in their implementation
  • Contribute to developing a Team-Based culture
  • Perform other tasks related to Corporate Credit Card activities

Requirements
  • At least B1 French language level – (diploma with B1 level is recommended), English at least B1
  • Experience in customer service is a plus
  • Knowledge of Corporate Credit Card administration is a plus
  • Excellent knowledge of Microsoft Office Suite
  • Basic knowledge of Oracle or another ERP system is a plus

Capabilities and qualifications
  • Strong problem-solving and analytical skills
  • Attention to details
  • Excellent communication skills
  • Result and customer service oriented
  • Ability to efficiently manage time, set priorities and complete multiple tasks simultaneously
  • Strong team player

Our offer towards work-life balance

Flexible working schedule – organized in 3 shifts: 9:00-18:00, 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday*6 mandatory evening shifts per month
Evening shifts bonus
Work from Home
Motivational financial package & flexible benefits
Easter and Christmas bonus
Direct contract with SNC-Lavalin, globally
Team buildings, [email protected] activities
Free French language classes
Learning and Development programs, Training, Career opportunities
Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
A friendly and dynamic work environment
CSR & Sport activities

Descrierea companiei

At SNC-Lavalin, we all have a common goal. What matters to you, also matters to us. You are talented and motivated, ready to explore where the future takes you and interested in pursuing a carrier in the finance and accounting fields? Come and join us! We will help you achieve your full potential.

Who we are

We are one of the leading engineering and construction groups in the world having more than 50,000 employees and offices in more than 100 countries. With over 100 years’ experience, our promise is to resolve complexities and bring integral solutions to life. We are holders of the long view. Our expertise touches every aspect of a project’s lifespan and we are committed to bringing value every step of the way. We develop solutions thought diligent and determined expertise, across sectors, divisions, and continents while being guided by our core values – Integrity, Collaboration, Innovation and Safety.

Here in Bucharest, we established our Finance Shared Services Centre (FSSC) in 2014 and we are growing ever since. We are responsible for managing core finance processes such as Procure-to-Pay, Order-to-Cash and Record-to-Report for the SNC-Lavalin entities in Canada and USA.

Find out more about us at www.besnclavalin.ro

Our offer towards work-life balance

Direct contract with SNC-Lavalin Motivational financial package & flexible benefits French Language Classes Team activities, team-building events, FunWork Employees Wellness Program – fresh fruits, free coffee and tea, chair massage, employee wellness rooms Learning and Development programs, Career opportunities CSR & Sport activities Open and dynamic work environment Flexible working schedule

Corporate Credit Card Administrator (French& English)  -  SNC-Lavalin Romania

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