Publicat 10 Dec 2019 | Reactualizat 09 Ian 2020 | Expiră 10 Ian 2020

Contract Service Improvement Manager with French

1 post
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Qualifications / Competencies

  • Fluent communication skills in French and English
  • To have good IT skills in standard Microsoft packages
  • Good understanding of continuous improvement concepts including Six Sigma, Lean, ITIL
  • Knowledge of ISO 27001 and its certification process
  • To have demonstrable experience of supporting services to achieve sustained service improvement
  • To have excellent written skills and able to prepare formal reports including for senior leadership
  • To be able to interrogate, analyse and use data
  • Ability to set-up, facilitate and lead service improvement sessions with a range of business stakeholders
  • Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
  • The ability to lead, motivate and inspire others to excel and deliver high standards of performance for the business
  • Creativity & Innovation – The ability to challenge current ways of doing things (conventional practices), adapt established methods to new situations, pursue ongoing process improvements, create and evaluate new solutions and ideasExcellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts

Descrierea jobului

Major Responsibilities

  • Identify and help eliminate bottlenecks in processes and workflows.
  • Manage internal and external audits
  • Support the SLA Reporting process (CLM)
  • Request revisions to policies, processes, procedures and plans where necessary, in order to develop and propagate knowledge of improvement actions that will benefit learning throughout the organisation.
  • Ensures and monitors that root-cause analysis (RCA) of client service issues is conducted and learning is shared and applied for future benefit
  • Add structure to ad hoc improvement programmes
  • Where service improvement is required, ensures that a clear plan is established, and agreed with the appropriate parties on how to move forward consistently.
  • Identifying and implementing changes and potential cost-saving initiatives.
  • Provide templates for defining and managing diverse improvement initiatives.
  • Promote the standardisation of contract documents (P&Ps, Billing docs, Training materials, etc.) and headcount capabilities across target teams.
  • Promote a continuous improvement culture that drives productivity, service quality and customer satisfaction.Sets targets for improvements in service quality and resource utilization. Creates Service Improvement Plans (SIPs) to realise improvements.

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.


Contract Service Improvement Manager with French  -  HCL Technologies Ltd.

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