Continuous Improvement Analyst

• Lean Six Sigma Yellow Belt is a plus
• MBA or equivalent Degree preferred
• English C1 or above CEFR proficiency level
• Bachelor’s degree

• Minimum of 3 years’ experience applying Lean Management System is a plus

• Proficiency in computer operating systems (Windows, iOS, Chrome OS, Android).
• Experience with productivity tools such as Excel, PowerPoint, or equivalent.
• Effective communication, facilitation, and feedback skills.
• Strong focus on detail, logical reasoning, and problem-solving.
• Leadership skills including mentoring and counseling.
• Knowledge of Lean 6σ principles, process analysis, and optimization techniques.

• Participation in Continuous Improvement or Transformation sessions to understand needs, requirements & processes.
• Implement Value Stream Mapping to identify business issues through process documentation.
• Identify waste, errors, deviation, inflexibility, bottlenecks, scrap to maximize TTE (Total Team Effectiveness)
• Implement problem solving methodology and root-cause analysis (Kaizen), in order to support value-based decision making.
• Transformation initiatives/proposals: Design improved end-to-end customer journeys to ensure exceptional customer experience.
• Create and implement solutions (5S, SOP, WI, Just in Time etc.) for all stakeholders that ensure process optimization, business success and continuity.
• Implement Operational Management: intraduct day starts weekly meetings, cross functional meetings and KPI cascade strategy (translate mission and vision into team and individual KPIs).
• Develop metrics (Quality / Cost / Delivery / People) to measure the impact of continuous improvement activities.
• Coordinate solution implementation: create project plan and timelines, track project’s progress and inform stakeholders.
• Share best practices and knowledge on Lean concepts/tools and provide updated training material for Lean management system & Agile methodology.
• Be positive and proactive and have a desire for applying continuous improvement processes.
• Attend recurrent trainings published by the Client/Company on a regular basis
• Adhere to laws, regulations, company policies, procedures, internal and external Standards.
• Attend recurrent trainings published by the Client/Company on a regular basis.

Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 500,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 4,000 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).