Candidatul ideal

Your Profile:
· Excellent writing and speaking skills in French and Italian languages (C1 level for both languages) is mandatory
· Previous work experience in an international airline environment / operations is a valuable advantage, but not mandatory
· Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage
· Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
· Graduate in any discipline / Under graduates
· Willingness to search for required information from customer with a strong focus on solving clients requests
· Proficient in Microsoft Office, Outlook
· Willing to work in a contact center environment with rotational shifts (including night shifts)

Descrierea jobului

Key Responsibilities:

• Deliver exemplary customer service via emails (95%) and outgoing phone calls (5% of work time).
• Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.

We Offer:

• Competitive salary package
• Thorough training enabling all team to perform effectively
• Career growth opportunities within an international developing team

Descrierea companiei

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domains.

Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally.
IGT’s global footprint includes 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

Currently IGT proudly serves 4 of the top 5 world’s biggest airlines, 15 leisure & hospitality leading players and 35 technology companies.
www.igtsolutions.com

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.