Candidatul Ideal
The Collections and Disputes Specialist is responsible for managing and maintaining customer accounts to ensure timely payment and reduce outstanding balances. The role involves engaging with customers through multiple channels (phone, email etc.), negotiating payment arrangements, and resolving discrepancies. You will also monitor aging buckets and escalate delinquent accounts as necessary to meet organizational collection targets.
- Languages: English & German - minimum B2 level;
- Highschool diploma is mandatory;
- Microsoft Excel skills;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude;
- Be familiar with standard analysis tools/techniques;
- Minimum 6 months of experience in financial area (O2C roles preferably).
Descrierea jobului
- Responsible for chasing outstanding invoices from customers of our clients;
- Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively;
- Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt;
- Manage a complex AR portfolio, negotiates and implements payment solutions with clients;
- Responsible for achieving cash collection and ageing targets;
- Builds and maintains strong relationships with external customers;
- Escalates disputes and protracted nonpayment situations in accordance with engagement policies;
- Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions;
- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio.
Descrierea companiei
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
