Publicat 29 Ian 2019 | Reactualizat 26 Feb 2019 | Expiră 01 Mar 2019

CLOUD IT AMBASSADOR with German/French/English -Cluj-Napoca

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Arvato Services is now Majorel!

We’re at the beginning of a new chapter in our story as Bertelsmann and Saham’s customer experience businesses come together to create a new force in the industry – Majorel.

Majorel brings together Bertelsmann and Saham group’s worldwide customer experience businesses, including Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing.

REQUIREMENTS:

B2B Tech Support Profile, German C1 level or French C1 level and English B2 level;
Software/Cloud or similar work preferred;
Ability to efficiently manage direct customer contact via phone and email;
Ability to analyse log files;
Ability to follow pre-defined troubleshooting scenarios;
Ability to think systematically about troubleshooting tech issues;

Descrierea jobului

RESPONSIBILITIES:

Processing and resolving technical queries collaborating with internal and external service departments;
Providing individual technical support for business customers, troubleshooting and error resolution;
Case ownership. Central contact person for the customer, up to the final closure of the ticket;
Gathering all relevant information, investigating errors, using troubleshooting tools and processes to fix issues;

Our Offer:

Attractive rewards and additional performance-based bonuses;
Annual fixed bonuses;
Full private medical insurance & discounted prices for the dependents of the employee;
Childbirth support;
Online library access for passionate book readers;
Health & Nutrition: Health and wellness services @ the office;
Various discounts for gym classes & other recreational activities;
Free development training, for both personal and professional purpose, via our E-Learning platform;
Multicultural and enthusiastic work environment;
Access to the company’s cultural events including well-known festivals in Romania;
Lunch vouchers;

Descrierea companiei

Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected companies. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions.

The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas.

Expirat
CLOUD IT AMBASSADOR with German/French/English -Cluj-Napoca  -  Majorel

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