Client Support Representative

Oraș de lucru
Tipul job-ului
Salariu Nespecificat
Limbă străină
Industrii
Permis conducere Nespecificat

Candidatul Ideal

  • English –proficient level
  • 1+ years of experience in a customer service environment preffered, but not manadatory
  • Excellent verbal and written communication skills, customer service skills, and positive phone manner
  • Detail-oriented and have excellent follow-up skills
  • Able to multi-task in a fast paced environment
  • Enjoy troubleshooting and seeking answers to difficult problems
  • Very good computer skills, excellent knowledge of MS Office applications
  • Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
  • Excellent team player as well as independent worker, cross-cultural communication skills are a plus
  • Please note that this position requires you to work with US clients during US time
  • Available for evening/night shifts (first shift 15:30-00:00/ last shift 19:30 –04:00) + weekends

Descrierea jobului

  • Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax
  • Analyse, troubleshoot and resolve technical issues for music and sound system products
  • Supporting the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas ofthe department and company
  • Entering data and providing information with high degree of integrity
  • Problem solving to resolve customer incidents and account reconciliation issues –on the first call whenever possible

Descrierea companiei

SwiconGroup has been one of the leading members of the Hungarian IT arena for almost a decade, since 2017 present also in Romania . At our Budapest-based, creative company we are using industry standard methodologies and leading-edge technologies to deliver top-notch business solutions for our clients. Our main activities include outsourcing, headhunting and other HR services, along with creative application development and software operation. Our motto is innovation, novelty and responsibility.

Publicat 28 iun. 2022 Reactualizat 5 iul. 2022 Expiră 12 iul. 2022
Nu îți face griji, poate joburile de mai jos îți pot fi de folos

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