Publicat 19 Mar 2020 | Reactualizat 09 Apr 2020 | Expiră 18 Apr 2020

Client Support Associate

1 post

Candidatul ideal

About the team:
As a Client Support Associate, you will be assisting people who work for some of the most innovative companies from around the world to access and manage their cool benefit packages. Not too shabby, we think!

You will be closely working with our product Darwin™, a cloud-based global benefits management and employee engagement software.

What skill and values you will bring:

  • High standard of communication in English, both verbal and written;
  • Initiative and dedication to meet KPIs, deliver results and drive improvement;
  • High attention to detail and strong problem-solving skills;
  • Good social skills, confident in speaking to people and dealing with challenges;
  • Accountability of calls and willingness to ensure the best solutions;
  • Assertive, ability to challenge processes to achieve a better service and experience to the client;
  • Preferred experience in working in a client support environment using a CRM system, as well as in meeting call/e-mail quality targets.

Descrierea jobului

The role and your mission:

  • Provide the best solutions to employees via e-mail and/or phone, based on our clients’ benefits packages. At times, this may also include contacting the suitable stakeholders – Employer, Provider or other Thomsons teams etc;
  • Handle first time resolution Darwin queries;
  • Deliver a high standard of quality on all helpdesk tasks;
  • Meet and exceed helpdesk KPIs both individually and as part of a team;
  • Gradually gain a correct understanding of legislation processes and regulatory changes;
  • Support peers in delivering urgent requests and re-prioritization of workload where needed;
  • Log all utilization to meet business targets;
  • Work closely with your Team Leaders and Quality Assurance Team to meet your objectives and improve based on the feedback received;
  • Follow and adhere to a schedule of work that is subject to change dependent on the demands of the business.
Our PINK benefits and culture:
  • An opportunity to work in an fast growing, innovative company with lots of room for progression;
  • A fail-friendly environment that encourages learning and initiative;
  • Fast-paced agile work environment and the opportunity to work with our impressive clients.

Descrierea companiei

Thomsons Online Benefits will use the personal data provided in this application to consider your suitability for a role within the organization and to communicate with you. Please find our full privacy notice on our Company Website.


There’s nothing ordinary about Thomsons Online Benefits :)

Our passionate PINK culture, benefits expertise, collaborative partner ecosystem and our innovative technology are as extraordinary as our people. Our people, power the rocket ship that is our Darwin™ product – a cloud-based global benefits management and employee engagement software, used by some of the world’s most innovative companies.

500+ Thomsons People are devoted to helping HR and reward professionals to deliver impactful, cost effective benefit schemes, whilst enabling their employees to engage with their benefits, throughout their lives. We work with the world’s leading employers to maximize the power of Darwin™ in over 85 countries and around 25 languages

If you wish to apply directly please send us your detailed English resume at:

For more information please visit our careers website:

Client Support Associate  -  Thomsons Online Benefits

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