Publicat 23 Sep 2020 | Reactualizat 21 Oct 2020 | Expiră 21 Oct 2020

Client Success Manager

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Candidatul ideal

Due to our significant growth, we are looking for a Client Success Manager to join our team in Bucharest.

As a Client Success Manager, you will be client-facing, leading the transition and implementation of our clients’ solutions and working on multiple short-term projects or longer development plans. The role will involve working with all areas of the business and coordinating the efforts of team members and client contacts to deliver the strategic aims of Ascensos and our clients. As part of the role, you will build a strong relationship with the client to gain an understanding of their requirements and work with them to offer efficiency gains and development opportunities.

To be successful in this role, you should be able to demonstrate:

  • Experience of delivering projects in a fast-paced environment
  • Excellent interpersonal skills
  • Client-facing experience
  • Knowledge of at least one formal project management methodology
  • Business process development experience
  • Knowledge of commercials and contract compliance
  • Adaptability and ability to work with all areas of the business to successfully deliver the project
  • Resourcefulness and creativity
  • Excellent English skills (min.C1-C2 both oral and written) - other languages are a plus

Descrierea jobului

The Role
As a Client Success Manager your main duties will include:

  • Scoping and delivering projects including deliverables, risks, issues and scheduling
  • Developing and delivering project documentation including daily, weekly and monthly business reports, providing updates on all aspects of the project
  • Presenting reporting packs in conjunction with the operational manager at internal management and client review meetings Appropriately communicating progress and issues internally and with clients
  • Act as key contact from project launch through to completion with clients
  • Managing the client’s expectations and project deliverables to ensure successful delivery of each project
  • Helping to identify opportunities to develop the account by presenting innovative development opportunities and plans to deliver on them, including efficiency
  • Working alongside the operational manager as an ongoing point of contact for the client and the Ascensos management team once the account is live
  • Ensuring that all contractual obligations are fulfilled and that compliance reviews are held regularly to ensure contractual compliance
  • Responsibility for the project governance and ensuring that regular reviews are held to ensure that all documentation is updated and compliant for audit purposes
You’ll benefit from:

A young and friendly work environment.
The opportunity to learn and develop your skills in a dynamic multinational company.
An easy commute (we’re situated to only a 5-7 mins walk from P-ta Muncii metro station).
Very attractive salary package.
Meal tickets.
Fixed working schedule (09:00-18:00, Monday-Friday).
Many other benefits.

Up for the challenge?
We understand people don’t fit in little grey boxes. We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of #theAteam to help us deliver incredible experiences for both our clients and customers.

Descrierea companiei

About Ascensos Contact Centres: Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced multilingual customer service, offering multi-channel customer contact solutions across traditional, digital & social channels. We recognise talent. For us it’s all about loving what you do. Whether its clients or staff, delivering with a “personal touch” is truly important to us.

Ascensos is Europe’s fastest growing premier contact centre. Over the past four years we have established operations in state-of-the-art contact centres in UK (Motherwell - Headquarter, Clydebank, the Isle of Wight), Romania (Bucharest), with Turkey (Istanbul) being the newest Ascensos site.

Client Success Manager  -  Ascensos Contact Centres Romania SRL

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