Client Specialist for the Romanian Market
This is an integral role by handling interactions with customers and internal departments in attempting to resolve requests
and issues directly impacting Mood Media customers.
The Client Specialist is the first line of communication and interaction with Mood Media clients on the Romanian market.
Excellent organizational skills, setting priorities and demonstrating time management are required for handling multiple
tasks: routing and fulfilling client technical issues, credit control attributions, scheduling tasks, sales and office manager
related duties as required.
Provide high quality and timely responses to inbound and outbound phone calls and to customer inquiries via
emails, Analyze, troubleshoot and resolve technical issues for video, music and sound system products
Support the company in a complete understanding of our client issues regarding billing and technical services;
thorough knowledge of all company products and services and departmental procedures; understand all
procedures within all related areas of the department and company
Maintain good customer relations while doing the Credit Control tasks (especially while collecting on delinquent
Follow up internally with other departments so that you can provide resolutions to clients on their queries
Perform administrative duties in order to provide support to sales and management tasks
Document day to day activities (standard and non-standard) in working procedures and maintain the
documentation up to date constantly
Submit improvement ideas and provide all necessary support for their implementation
Active participation in one-on-ones and team meeting
Ensure data confidentiality, in accordance with internal procedures
Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the
Respect and promote the company's image and code of conduct, internal regulations and procedures
Other duties as defined by management
Fast-learner and adaptable
Pro-active and energetic
Well organized with attention to detail and capable on working in multiple projects simultaneously
Adaptability and flexibility in a fast-paced environment with shifting priorities
Effective and customer-oriented communication
Ability to build and maintain client relationships
Strong analytical and problem-solving skills
Ability to summarize issues and root cause in a clear and appropriate manner
Knowledge of MS Office applications
English – proficient level
Why MOOD COMMERCIAL?
Professional, open and friendly working environment
Opportunity to learn new media & marketing approach, focused on sensorial and experiential in-store strategies
Motivating salary package
MOOD is one of the world’s largest designers of in-store consumer experiences, including audio, visual, interactive, scent,
voice and advertising solutions. Mood Media’s solutions reach over 150 million consumers each day through more than
half a million subscriber locations in over 50 countries throughout North America, Europe, Asia and Australia.
Mood Media Corporation’s client base includes more than 850 international brands in diverse market sectors that include:
retail, from fashion to financial services; hospitality, from hotels to health spas; and food retail, including restaurants,
bars, quick-serve and fast casual dining.
For further information about Mood Media, please visit www.moodmedia.ro.