Publicat 08 Nov 2018 | Reactualizat 15 Nov 2018 | Expiră 08 Dec 2018

Client Service Technical Consultant – HR Solutions

1 post

Criterii de selecție

  • Cunostințe de limba olandeză

Candidatul ideal

REQUIREMENTS:
Multilingual Capability: English advanced, Dutch medium
Minimum 1 year relevant experience in technical support, application implementation or development
Understanding of basic algorithms/flowcharts and data structures
Excellent problem solving, logical and analytical skills
Basic understanding of SQL, database, server
Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
Excellent communication in oral, written and listening skills
Awareness of the positioning of the product in the market place
Ability to work both independently and as a team player with a positive attitude
Quick adaptability with an openness to learn and develop
Solid customer focus, with the aim of building lasting relationships

Descrierea jobului

KEY DUTIES/TASKS:
Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
Communicate with the customer contacts to understand in-depth technical aspects of the customer ‘s requirements
Ensure that the implemented functionality is thoroughly tested and delivered on time
Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
Provide sustainable data models and solutions within the scope of the HR solutions to satisfy the customer requirements
Analyze the effort involved in developing/implementing these solutions and provide estimates
Work with the implementation team consisting of Consultants/ Associate Consultants and develop complex bits of functionality
Develop and maintain excellent relationships based on trust and credibility with all our customers
Help in continuously improving the support service to maintain a high level of customer satisfaction.
Work with implementation and product development teams around the globe to identify and report defects
Maintain and contribute to the Knowledge Base library
Work closely with the team and support in training and assessing new recruits
Adhere to ADP standards, policies and methodologies in all areas of business
Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
Giving advice to clients to optimize their use of the product
Adjust the configuration of the product when requested
Ability to influence and guide clients to ADP best practice and standard solution adoption

Descrierea companiei

We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.

Client Service Technical Consultant – HR Solutions  -  Automatic Data Processing (ADP)