Candidatul Ideal
How You Can Create Influence:
- Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
- Prior experience in an international airline environment/operations is advantageous but not mandatory.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Specialized skills including effective communication and customer service, with experience in
- BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
Descrierea jobului
Key Accountabilities:
- Provide outstanding customer service via email and phone interactions.
- Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
- Communicating with customers through various channels in German and English
- Responding promptly to customer inquiries
- Maintaining a positive, empathic and professional attitude towards customers at all time
- Ensure customer satisfaction and provide professional customer support
Descrierea companiei
Part of India's largest travel business group 'InterGlobe Enterprises' with experience of over 25 years in building and representing global travel brands.
InterGlobe Technologies (IGT) is comitted to enable better travel by delivering highly differentiated customer experience, enhanced business process management and domain driven technology management across the entire spectrum of travel, transportation and hospitality domain.
Focused on delivering high quality IT & BPO solutions, IGT is currently present with operations on five continents, having more thanemployees.
InterGlobe Technologies (IGT) is comitted to enable better travel by delivering highly differentiated customer experience, enhanced business process management and domain driven technology management across the entire spectrum of travel, transportation and hospitality domain.
Focused on delivering high quality IT & BPO solutions, IGT is currently present with operations on five continents, having more thanemployees.
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